ER Registration Clerk

As an ER Registration Clerk at Cooper University Hospital Cape Regional, your main responsibilities include greeting patients, collecting accurate demographic and insurance information, and ensuring proper placement in the Emergency Department. You will also be responsible for identifying and collecting copays, documenting patient admissions, discharges, and occurrences, and managing phone inquiries.

To qualify for the ER Registration Clerk position at Cooper University Hospital Cape Regional, you need to have a high school diploma or equivalent, along with previous data entry or typing experience. Strong interpersonal skills, initiative, and the ability to work in a fast-paced environment are essential for this role.

Important skills for an ER Registration Clerk at Cooper University Hospital Cape Regional include excellent telephone and clerical skills, the ability to communicate clearly and effectively, and strong organizational capabilities. Additionally, you should be adept at handling multiple tasks under time constraints while maintaining a focus on patient safety and service.

Cooper University Hospital Cape Regional offers an attractive compensation package for the ER Registration Clerk position, which includes competitive pay, comprehensive health benefits, company-paid life insurance, retirement plans, paid time off, tuition assistance, and opportunities for career advancement, along with discounts for on-site early education.

ER Registration Clerks at Cooper University Hospital Cape Regional can expect to work 13-hour shifts, providing crucial support in a bustling Emergency Department that operates around the clock.

When answering this question, provide specific examples of your data entry experience and any office tasks you’ve handled. Highlight how your attention to detail and speed allowed you to maintain accurate records and manage multiple responsibilities efficiently.

Share a specific instance where you encountered stress at work and how you managed it. Emphasize your ability to stay calm, prioritize tasks, and communicate effectively with patients and staff during high-pressure situations.

Discuss your customer service philosophy, focusing on empathy, active listening, and clear communication. Provide examples of how you’ve gone above and beyond to ensure patient satisfaction in previous roles.

Outline steps you would take to meticulously gather and verify demographic information, such as asking open-ended questions, double-checking entries, and reassuring patients that their information is handled confidentially and accurately.

Discuss organizational skills and techniques, like using checklists, prioritization, and software tools that help you manage time effectively. Share how these methods contribute to your productivity as an ER Registration Clerk.

Talk about your passion for helping others and your interest in the healthcare field. Mention specific aspects of Cooper University Hospital Cape Regional, like its commitment to patient care and community service, that resonate with you.

Provide a thoughtful response where you explain the situation, how you communicated with compassion, and what the outcome was. This shows your ability to handle sensitive situations with care.

Share relevant knowledge about hospital registration protocols, the importance of compliance with legal and ethical standards, and how your organizational skills align with these guidelines in practice.

Discuss how you proactively engage in professional development through courses, seminars, or networking with other healthcare professionals to stay informed about relevant regulations in the healthcare field.

Explain the methods you implement for time management, such as setting realistic deadlines, breaking large tasks into smaller ones, and regular self-assessment to keep track of your progress toward completion.