Senior Business Process Analyst - Defense Travel Administrator

As a Senior Business Process Analyst at Core One, your primary responsibilities include managing the Defense Travel System processes, coordinating and resolving customer service issues for the DTS, and overseeing the Government Travel Card program. You'll also conduct training sessions, prepare relevant reports, and ensure compliance with internal controls, while keeping abreast of changes and updates that impact operations.

To qualify for the Senior Business Process Analyst position at Core One, you should have a DTA certification from DTMO or equivalent training, along with a minimum of one year of experience in Local Level Service Help Desk support for DTS. Additionally, strong communication skills and the ability to create or review Standard Operating Procedures are essential.

Yes, having an active TS/SCI clearance is a requirement for the Senior Business Process Analyst - Defense Travel Administrator position at Core One. This is crucial for ensuring that sensitive information is handled appropriately within the scope of national security.

Core One is committed to nurturing talent, and we provide professional development opportunities such as training in the Defense Travel System, ongoing education to maintain certifications, and access to conferences relevant to the role. This investment in employee growth enhances both individual capabilities and overall team performance.

A typical day for a Senior Business Process Analyst at Core One involves reviewing and processing travel requests, addressing customer inquiries, managing the Government Travel Card database, and ensuring compliance with DTS procedures. Team collaboration is key, and you will also participate in training sessions and meetings to stay aligned with operational goals.

In your response, highlight specific experiences you've had working with DTS, including any roles you've held that involved managing travel requests or resolving issues. Emphasize your understanding of the system and any training you’ve received, while also showcasing your problem-solving skills.

Outline a clear process you would follow to troubleshoot and resolve the issue, including gathering all necessary information, consulting the appropriate guidelines or SOPs, and communicating effectively with the customer throughout the resolution process to ensure their satisfaction.

Discuss any resources you utilize, such as DTMO updates, industry conferences, or internal meetings, to keep informed. You might also mention your strategies for disseminating this information effectively within your team.

Provide examples of any training sessions or workshops you've led, highlighting how you effectively communicated complex information and ensured participants understood the outlined processes. Discuss your approach to enhancing learning experiences.

Share a specific example of a time you were involved in creating or modifying an SOP. Talk about the steps you took, the research involved, and how you collaborated with others to ensure the SOP met the necessary standards and improved processes.

Explain your approach to prioritizing tasks, such as using tools or methodologies like the Eisenhower matrix, maintaining lists, or evaluating deadlines. Provide an example of how you managed competing priorities effectively to meet objectives.

Discuss techniques you employ to minimize errors, such as double-checking your work, using checklists, or peer reviews. You could also highlight your attention to detail and any past experiences where accuracy was crucial.

Describe your approach to addressing conflicting information, emphasizing your analytical skills and your willingness to seek clarification from relevant parties. Highlight your commitment to ensuring that decisions are well-informed and compliant with established guidelines.

Reflect on challenges such as navigating complex regulations or resolving customer service issues under pressure. Use this to demonstrate your problem-solving skills and adaptability in overcoming these hurdles while ensuring reliability in your work.

Discuss your alignment with Core One’s mission, values, and the collaborative culture within the organization. Highlight how your skills and experiences make you a great fit for the team, showing genuine enthusiasm for contributing to national security operations.