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Senior Enterprise Account Manager

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Passionate about AI? Join our account management team, where you will play a pivotal role in introducing cutting-edge AI solutions to our customers.

As a Senior Account Manager at Coveo, your experience in growing an existing customer base of major accounts will be key in managing the entire sales cycle of customers across a variety of industries.

You’ll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.

Interested in learning more? Here’s what your responsibilities will look like:

Developing and executing against a comprehensive territory consisting of a portfolio of existing major customers, acting as the primary point of contact and owning the customer interface throughout the engagement.
Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives. to ensure revenue target delivery and expected growth.
Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
Meeting / exceeding quarterly revenue and goal targets.

An A+ sales virtuoso, ready to make a big impact for customers and Coveo, with AI!

You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.

If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!

Here’s what we’re looking for:

8+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to major accounts (AI, Big Data, Cloud, etc).
Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.
Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts.
Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts.
A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success. You’re humble, curious, creative, open and above all, passionate!

So, are you in? Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

Targeted base salary range for the role is $120,000 - $150,000 plus commissions, restricted share units and other benefits.

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Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About Senior Enterprise Account Manager , Coveo

Are you passionate about AI and looking to take your career to the next level? Join our team at Coveo as a Senior Enterprise Account Manager based in New York! In this pivotal role, you will be instrumental in introducing cutting-edge AI solutions to our diverse customer base. Your expertise in expanding an existing customer portfolio will shine as you manage the entire sales cycle, ensuring that our clients receive exceptional value from our AI Platform. You'll have the chance to develop and execute tailored strategies to drive revenue and enhance customer satisfaction, all while navigating complex global accounts and engaging with C-Suite executives. We’re looking for someone who is not just about hitting sales targets but also genuinely focused on delivering meaningful business outcomes for our clients. You'll create effective account plans that align with customer objectives and collaborate with multidisciplinary teams to ensure client needs are met. If you thrive in a fast-paced environment and are eager to make a significant impact with one of the market leaders in GenAI technology, this is the opportunity for you. At Coveo, innovation and customer-centricity are at the core of what we do, and we can’t wait for you to join us!

Frequently Asked Questions (FAQs) for Senior Enterprise Account Manager Role at Coveo

What are the main responsibilities of a Senior Enterprise Account Manager at Coveo?

The Senior Enterprise Account Manager at Coveo is responsible for managing existing major customer accounts and developing long-term strategies to drive value and revenue. This includes engaging with C-Suite executives, creating specific account plans, negotiating complex deals, and collaborating with internal teams to align client needs with effective strategies.