Cloud Operations Lead

As a Cloud Operations Lead at Credence Management Solutions, your primary responsibilities include managing cloud operations within the AWS GovCloud environment, developing metrics for task activities, and leading your team in using tools like Jira and Confluence. You'll coordinate closely with technical leads to ensure effective planning and reporting, apply agile methodologies, and interface with our Cyber/IA team for incident management.

To qualify for the Cloud Operations Lead position at Credence, candidates must have a bachelor's degree and at least five years of related work experience. It's critical to be clearable for DoD Public Trust or higher and possess strong communication skills to interact with team members and stakeholders.

A Cloud Operations Lead at Credence will work in a dynamic and fast-paced environment. This includes collaborating with various teams, managing tasks, ensuring compliance with SLAs, and addressing production incidents as they occur, often outside regular business hours. Expect a culture that values agility and innovation.

Credence supports its Cloud Operations Lead by fostering a culture of servant leadership, providing resources to develop skills and competencies, and ensuring a collaborative work environment that emphasizes the importance of client and team success. They are repeatedly recognized as a top place to work, reinforcing their commitment to team growth and job satisfaction.

As a Cloud Operations Lead at Credence, you'll utilize tools such as Jira and Confluence for task management and documentation. You’ll also apply reporting tools related to our Assured Compliance Assessment Solution (ACAS) to provide insights and maintain compliance throughout operations.

In answering this question, highlight specific cloud environments you've worked with, such as AWS or Azure. Talk about your roles and responsibilities in managing operations, perhaps focusing on any DoD projects, how you used reporting tools, and the metrics you tracked to ensure success.

Discuss your approach to incident management, emphasizing your experience with SLA accountability, communication during service disruptions, and the protocols you follow to restore services. Provide examples from past experiences to illustrate your proactive strategies.

Explain your understanding of agile practices, how you’ve implemented them in team settings, and their impact on project outcomes. Mention specific agile frameworks you’ve worked with, such as Scrum, and how you facilitated the agile process with your teams.

Share your strategies for prioritization based on urgency and importance, perhaps using tools like Kanban boards in Jira or team discussions to assess workload and capabilities. Discuss specific examples or situations where prioritizing tasks made a significant difference in delivery.

Here, give a detailed example of an issue you faced in a past project, how you approached problem-solving, collaborated with the team, and the eventual outcome. Highlight lessons learned and how they benefited your future projects.

Discuss the standards you follow to ensure security and compliance in cloud operations, such as NIST or DoD requirements. Mention specific compliance assessments you've been involved with and how you collaborate with teams like Cyber/IA for such initiatives.

Clarify your leadership style, whether it is servant leadership, transformational, or another style. Mention how you encourage team collaboration, skills development, and communication to foster a high-performing work environment.

Articulate your methods for stakeholder engagement, emphasizing communication, requirement gathering, and ensuring that deliverables align with stakeholder expectations. Be sure to include examples of successful management of such relationships.

Detail the specific performance metrics and management tools you've utilized in your previous roles. This could include metrics dashboards, reporting tools, or performance analytics systems. Discuss how these tools helped in achieving operational excellence.

Convey your motivation for applying by linking your values with Credence's mission. Discuss your passion for leveraging technology to enhance mission success and how you believe your experience and skills align perfectly with the needs and goals of the company.