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Center Medical Director - job 4 of 4

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health 

Title: Center Medical Director

Location: 4561 River Rd A, Columbus, GA 31904

 

Role Description:

The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients happy, healthy and out of the hospital. The Medical Director will practice primary care in our clinics alongside their provider colleagues at 80% clinical time and 20% administrative time. The CMD will have mission-critical leadership responsibilities, which include setting an example for how thoughtful primary care is practiced, serving as a formal mentor, coach, and advisor to providers in Oak Street clinics, and participating in critical organizational-wide strategic initiatives.

Core Responsibilities:

The Center Medical Director is the medical leader for his/her OSH center. In this role the CMD will have the following responsibilities:

Support of Organizational Strategy

  • Work in tight collaboration with the Practice Manager and Outreach Manager/Director to achieve our organizational objectives:

    • Best Care Anywhere

    • Unmatched Patient Experience

    • Exceptional Growth

    • Great Place to Work and Leader in DE&I

  • Drive implementation of OSH strategic initiatives.

  • Follow direction from regional leadership (regional medical director or senior medical director) in collaboration with CMDs in the region to implement regional priorities and reach regional objectives.

  • Cascade both organizational information to care team members as well as escalate care team concerns and ideas to the rest of the organization.

Provider Management 

  • Help coordinate and lead the onboarding of new providers at the center.

  • Model excellent medical care, implementation of the care model, and success in metrics.

  • Support consistent and robust OSH care model implementation by ensuring care teams are effectively preparing for and executing daily huddles, patient care planning and management, admission prevention work, and clinical documentation workflows. 

  • Ensure that the medical care provided by each provider and care team is appropriate evidence based care that keeps patients healthy and out of the hospital.

  • Understand, teach and implement Oak Street’s clinical guidelines at both the individual provider and center level. 

  • Support each care team and the center to provide the highest quality (primary and secondary) preventative care. 

  • Educate and provide ongoing  support for providers in implementation of the value based full risk model of care.

  • Assess and address root causes when center metric goals are not reached.

Leadership and Coaching

  • Create and maintain a culture of coaching up and growth of providers and care teams.

  • Listen to feedback from care team members and address concerns with constructive problem-solving.

  • Conduct performance reviews and discuss provider goals and help develop plans to achieve these goals.

Culture

  • Acknowledge and celebrate successes of care team members and communicate opportunities for improvement. 

  • Achieve triad best practices.

  • Support a positive, Oaky culture of joy in practice. 

  • Other duties as assigned. 

What are we looking for?

Ideal candidates will be:

  • M.D., D.O., or A.P.N or P.A. graduates.

  • Board certification in Internal Medicine or Family Medicine required for M.D. or D.O., Board certification in Family, Adult, or Gerontology for A.P.N.

  • Experience in clinical leadership roles, leading and coaching providers to be the best they can be for their patients and their colleagues.

  • Experience using a metrics-driven approach to the provision of medical care and/or quality projects. 

  • Passionate about their work and motivated to be a part of a fast growing organization.

  • Aware of their leadership skills and potential for impact and eager to share those with a fast-growing, energetic team on the leading edge of healthcare innovation.

  • Commitment to older adults and to low-income patients.

  • Comfort with ambiguity and a love for problem solving.

  • Ability to remain calm in the midst of the storm, guiding others to smart, effective solutions.

  • 5+ years of experience in outpatient practice preferred.

  • Fellowship training in Geriatrics, other professional degrees (e.g., M.B.A., J.D., M.P.H.), and prior executive roles welcomed but not required.

  • US work authorization

  • Someone who embodies being “Oaky”

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Pay Range

The typical pay range for this role is:

$174,070.00 - $374,920.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Average salary estimate

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min
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$174070K
$374920K

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What You Should Know About Center Medical Director, CVS Health

At Oak Street Health, we're thrilled to announce our opening for a Center Medical Director in Columbus, GA! This incredible role means you'll be at the forefront of providing patient care while also leading our dedicated clinical team. You'll be practicing primary care about 80% of the time, with the remaining 20% spent on key administrative duties. As the Center Medical Director, you’ll have the essential responsibility of modeling exemplary medical care, mentoring our providers, and contributing to the implementation of our organizational strategies. This isn't just a job - it’s an opportunity to enhance the lives of older adults and contribute meaningfully to their healthcare journey. You will collaborate closely with our Practice Manager and Outreach Manager to drive objectives that encompass unmatched patient experience and exceptional growth. Your contributions will help ensure that every patient receives the best possible care, helping them stay happy and healthy. If you’re passionate about leading a team that shares the vision of transforming healthcare while creating a supportive environment, you might just be the perfect fit! We want someone who embodies the principles of being 'Oaky', which means radiating positive energy, assuming good intentions, and consistently striving for clinical excellence. If you’re ready to make a difference, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Center Medical Director Role at CVS Health
What responsibilities does the Center Medical Director at Oak Street Health have?

The Center Medical Director at Oak Street Health leads the clinical team to ensure the highest standards of patient care. Responsibilities include mentoring providers, supporting organizational strategy implementation, participating in quality initiatives, and ensuring medical care adheres to evidence-based standards. You'll play a crucial role in patient care and team development, aiming to foster a culture of growth and excellence.

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What qualifications are required for the Center Medical Director position at Oak Street Health?

Ideal candidates for the Center Medical Director role at Oak Street Health must be M.D., D.O., or A.P.N or P.A. graduates with board certification in Internal Medicine or Family Medicine. Additionally, experience in clinical leadership positions, a metrics-driven approach to care, and a commitment to serving older adults are key qualifications that will help you excel in this role.

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What does a typical workday look like for a Center Medical Director at Oak Street Health?

A typical workday for a Center Medical Director at Oak Street Health involves a blend of clinical and administrative duties. You'll spend about 80% of your time engaged in primary patient care, collaborating with fellow providers, and leading patient management strategies. The remaining 20% will be dedicated to administrative responsibilities, mentoring your team, and participating in strategic initiatives that enhance the care we provide.

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What is the growth potential for a Center Medical Director at Oak Street Health?

The growth potential for a Center Medical Director at Oak Street Health is substantial, as the organization is on an ambitious trajectory of expansion. Opportunities for leadership development, participation in key initiatives, and an environment that nurtures professional growth will allow you to advance your career significantly while making an impact in the communities we serve.

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How does Oak Street Health support its Center Medical Directors?

Oak Street Health supports its Center Medical Directors through a collaborative environment that emphasizes coaching, professional development, and a culture of recognition. You'll have access to resources for continuing education, performance reviews to help set and achieve personal goals, and an organizational structure designed to enhance both patient care and staff satisfaction.

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Common Interview Questions for Center Medical Director
How would you describe your leadership style as a Center Medical Director?

My leadership style is collaborative and focused on growth. I believe in fostering an environment where team members feel valued and empowered to contribute. As a Center Medical Director, it's important to not only lead by example but also mentor and coach my colleagues to enhance their performance and ensure the best patient care.

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Can you discuss a time you implemented a strategic initiative in a clinical setting?

In my previous role, I led the implementation of a new patient care model aimed at improving health outcomes for our older adult population. I worked closely with my team to develop a structured approach that included training sessions, patient feedback mechanisms, and regular assessments to measure our success against our goals, ultimately enhancing patient satisfaction and care quality.

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How do you ensure that your team delivers evidence-based care?

To ensure my team delivers evidence-based care, I emphasize regular training on clinical guidelines and best practices. I also encourage open communication where providers can seek advice and share experiences about patient care strategies. Finally, I utilize metrics to assess compliance with evidence-based practices and provide feedback for continual improvement.

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What challenges do you anticipate as a Center Medical Director, and how would you address them?

One challenge may involve navigating changes in healthcare regulations and patient needs. I would address this by maintaining open lines of communication with my team, fostering a proactive approach to problem-solving, and ensuring we continuously adapt our strategies based on patient feedback and clinical data to achieve positive outcomes.

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How do you measure success as a Center Medical Director?

I measure success as a Center Medical Director through various indicators such as patient health outcomes, provider satisfaction, and team engagement levels. Regular feedback from both patients and staff, along with a focus on meeting established quality benchmarks, allows me to evaluate our progress and identify areas for improvement.

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What strategies would you use to build a positive culture among your team?

To create a positive team culture, I would prioritize recognition of team accomplishments, promote collaboration and sharing of ideas, and facilitate regular team-building activities. Encouraging an open and inclusive environment where everyone feels heard and valued contributes significantly to a culture of joy in practice.

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How would you handle a situation where a care team is not meeting its performance goals?

In such situations, I would first analyze the root causes by engaging in discussions with the care team to understand their challenges. Together, we can identify actionable steps to improve performance, provide additional training if needed, and set realistic, achievable goals to inspire motivation and accountability.

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Why do you believe you are a good fit for the Center Medical Director role at Oak Street Health?

I believe I am a good fit for the Center Medical Director role at Oak Street Health because my values align closely with your mission of providing patient-centered care. My extensive experience in clinical leadership, coupled with a robust understanding of the unique needs of older adults, positions me to lead effective initiatives while also fostering a positive and supportive environment for the care team.

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Can you provide an example of how you supported a team member's development?

Certainly! In my last role, I supported a team member's development by creating a personalized mentorship plan. This included setting monthly goals, providing resources for continuing education, and conducting regular one-on-one meetings to review progress. The result was significant improvement in their clinical skills and a boost in confidence, which ultimately benefitted our patients.

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What is your approach to improving patient experience in a clinical setting?

My approach to enhancing patient experience involves actively listening to patient feedback and using that information to tailor our services to better meet their needs. Additionally, I advocate for appropriate training and development for staff to ensure every interaction is aligned with our mission of delivering compassion and care. Engaging with the community and creating supportive pathways for patient communication is also crucial.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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Full-time, on-site
DATE POSTED
April 11, 2025

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