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Shift Supervisor Trainee - job 8 of 16

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:
1. Management

  • Work effectively with store management and store crews
  • Supervise the store’s crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
    2. Customer Service
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture. (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality

  • Required Qualifications

    Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.


    Preferred Qualifications
    • Experience in retail

    Education

    High School diploma or equivalent preferred but not required.

    Anticipated Weekly Hours

    40

    Time Type

    Full time

    Pay Range

    The typical pay range for this role is:

    $16.00 - $23.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
     

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

    • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

    • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

    • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

    For more information, visit https://jobs.cvshealth.com/us/en/benefits

    We anticipate the application window for this opening will close on: 07/22/2025

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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    Karen S. Lynch
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    Average salary estimate

    $40560 / YEARLY (est.)
    min
    max
    $33280K
    $47840K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Shift Supervisor Trainee, CVS Health

    Join CVS Health as a Shift Supervisor Trainee in Boonville, where you will embark on an exciting journey towards a fulfilling career in retail leadership within the healthcare sector. This is not just any entry-level position; it's your first step into a world where you can make a real difference in people's lives. You'll gain hands-on experience and training to equip you for future roles such as Operations Supervisor or Shift Supervisor. Your work will center around supporting the store management team, ensuring smooth daily operations, and driving excellent customer service that promotes loyalty to CVS/pharmacy. With a culture centered on compassion and connection, CVS Health allows you to polish your management and analytical skills while working closely with dedicated colleagues who share your passion for health care. Don't worry if you don't have prior managerial experience; this role is designed for training. Key responsibilities include supervising store operations, communicating effectively with staff and customers, and fostering an environment where excellent service thrives. As a part of the CVS team, you will also benefit from competitive pay and comprehensive benefits focused on your well-being. With the potential for career growth and the opportunity to be part of something larger, your journey at CVS Health as a Shift Supervisor Trainee will be both rewarding and impactful.

    Frequently Asked Questions (FAQs) for Shift Supervisor Trainee Role at CVS Health
    What are the responsibilities of a Shift Supervisor Trainee at CVS Health?

    As a Shift Supervisor Trainee at CVS Health, you will assist store management by supervising staff, ensuring smooth daily operations, and providing exceptional customer service. You'll also learn key business aspects that contribute to building customer loyalty.

    Join Rise to see the full answer
    What qualifications are needed for the Shift Supervisor Trainee position at CVS Health?

    For the Shift Supervisor Trainee role at CVS Health, a high school diploma or equivalent is preferred, but not required. Key skills include deductive reasoning, communication, and the ability to work flexible hours, including early mornings and weekends.

    Join Rise to see the full answer
    How does CVS Health support career advancement for Shift Supervisor Trainees?

    CVS Health actively encourages career advancement for Shift Supervisor Trainees by providing comprehensive training programs. Upon successful completion, Trainees are eligible for promotion to higher supervisory roles, allowing for professional growth within the organization.

    Join Rise to see the full answer
    What skills will I develop as a Shift Supervisor Trainee at CVS Health?

    As a Shift Supervisor Trainee at CVS Health, you will develop essential management skills including team leadership, effective communication, customer relations, and operational execution, which are pivotal for future supervisory roles.

    Join Rise to see the full answer
    What benefits can I expect as a Shift Supervisor Trainee at CVS Health?

    As a Shift Supervisor Trainee at CVS Health, you can expect competitive pay along with fantastic benefits such as affordable medical plans, a 401(k) with matching contributions, and access to various wellness programs focused on your physical and mental well-being.

    Join Rise to see the full answer
    Common Interview Questions for Shift Supervisor Trainee
    What do you think makes you a good fit for the Shift Supervisor Trainee role at CVS Health?

    To answer this question, reflect on your passion for customer service, teamwork, and adaptability. Highlight experiences where you led a group or solved problems efficiently, showing your alignment with CVS Health’s culture of care.

    Join Rise to see the full answer
    How would you handle a difficult customer at CVS Health?

    Explain that you would listen to the customer’s concerns, empathize with their situation, and work towards a resolution while adhering to company policies. This demonstrates your commitment to promoting a positive shopping experience.

    Join Rise to see the full answer
    Can you provide an example of how you have effectively communicated with a team in the past?

    Share a specific instance where you communicated important information clearly and effectively to your team, highlighting the positive outcomes. Focus on your ability to engage others and keep everyone informed.

    Join Rise to see the full answer
    How do you prioritize tasks when managing multiple responsibilities?

    Discuss your approach to prioritization, such as making lists or using tools that help you stay organized. Provide examples of how you've successfully juggled various tasks in a previous job or project.

    Join Rise to see the full answer
    What strategies would you use to motivate your team as a Shift Supervisor Trainee?

    Talk about the importance of recognizing individual contributions, promoting teamwork, and setting clear goals. Share examples of how you've motivated others, creating a positive and proactive work environment.

    Join Rise to see the full answer
    How would you promote the CVS customer service culture?

    Explain that you would lead by example, demonstrating polite engagement, encouraging staff to greet customers warmly, and emphasizing the importance of customer satisfaction in your daily operations.

    Join Rise to see the full answer
    Describe a time when you faced a challenge as a team member. How did you address it?

    Share a concrete example where you faced a challenge, detailing how you communicated with your team to find a solution. Emphasize your collaborative and problem-solving skills while maintaining a positive attitude.

    Join Rise to see the full answer
    What do you think is the most critical aspect of the Shift Supervisor role?

    Discuss the importance of ensuring efficient store operations and delivering excellent customer service. Emphasize how both contribute significantly to the success and reputation of CVS Health.

    Join Rise to see the full answer
    How do you ensure compliance with store procedures and policies?

    Explain that you would familiarize yourself with store policies and procedures and lead by example to ensure compliance, as well as provide training and support to your teammates.

    Join Rise to see the full answer
    What motivated you to apply for the Shift Supervisor Trainee position at CVS Health?

    Share your enthusiasm for retail management and your desire to grow within a company that values health and compassion. Express how CVS Health’s mission resonates with your personal values.

    Join Rise to see the full answer
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    We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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    DATE POSTED
    April 21, 2025

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