Live Design Support Expert - Removables

As a Live Design Support Expert at Dandy, your primary responsibilities include facilitating real-time collaboration with dentists to discuss and refine designs for complex and aesthetic dental cases. You'll be tasked with enhancing doctor experiences by providing empathetic support, turning technical design details into clear insights, and managing effective communication to minimize misunderstandings. By working closely with dental professionals, you will help them gain confidence in their design choices and Dandy's technology.

To be considered for the Live Design Support Expert position at Dandy, candidates must have a minimum of 5 years of experience in Removables dental design and at least 3 years of hands-on bench experience. Strong communication skills are essential for effectively conveying design concepts to doctors, and a customer-focused approach is crucial. Familiarity with Dandy's digital dental products or similar tools is also an asset for this role.

Dandy values the work-life balance of our employees, including our Live Design Support Experts. We offer comprehensive and inclusive benefits, which include healthcare, dental coverage, parental planning, mental health support, and generous paid time off. Our flexible and supportive culture is designed to help you thrive both professionally and personally, ensuring you have the resources you need to take care of yourself and your family.

Dandy is committed to fostering an inclusive culture that celebrates diversity across all dimensions. For our Live Design Support Experts, this means creating an environment where everyone feels valued and empowered to contribute. We adhere to equal-opportunity employment practices and are dedicated to making accommodations for individuals with different needs, ensuring everyone can succeed and make their voice heard within our organization.

New Live Design Support Experts at Dandy can expect a thorough onboarding process designed to equip them with the tools necessary for success. This includes comprehensive training on our digital dental products, guidance on effective communication with dental professionals, and insights into Dandy's culture and values. You’ll also have the opportunity to connect with mentors and team members who will help you integrate smoothly into our innovative environment.

When discussing your experience with Removables dental design, be specific about your roles and responsibilities in previous positions. Highlight any particular challenges you’ve faced and how you've overcome them, as well as any technologies or tools you are familiar with that are relevant to the role at Dandy.

It's vital to demonstrate that you can communicate clearly and empathetically. Share your approach on fostering a collaborative atmosphere, actively listening to the doctors' needs, and providing them with actionable insights while ensuring information is conveyed effectively to avoid miscommunication.

Building rapport starts with understanding the customer's perspective. Discuss techniques such as patience, active listening, providing personalized support, and being transparent about processes. Illustrate how these strategies have led to successful outcomes in past experiences.

Describe your problem-solving methodology when faced with complex design tasks. Emphasize your proactive mindset, collaboration with team members or clients for input, and how you draw upon your technical knowledge to provide creative solutions while keeping the client's needs in focus.

Share a specific story where you identified and resolved a miscommunication. Highlight the steps you took to clarify misunderstandings, restore trust, and ensure all parties were aligned moving forward. This illustrates your communication skills and ability to handle challenges effectively.

Articulate why you are motivated to support dental professionals. You might mention your appreciation for helping others succeed in their practice, the impact that quality design has on patient care, or your interest in innovative technology in the dental space.

Be prepared to elaborate on your familiarity with digital dental products. Discuss specific tools you have used, your comfort level with technology, and how you've leveraged these tools to improve design processes and outcomes in your past roles.

Focus on your understanding of user experience principles. Talk about your dedication to user-centered design approaches, soliciting feedback, and using it constructively to refine processes, all while maintaining effective communication to enhance user satisfaction.

Choose a relevant instance where constructive feedback led you to make a significant change in your work style or skill set. Highlight how you implemented this feedback and the positive impact it had on your performance and results.

Convey your enthusiasm for working at Dandy by mentioning the company’s commitment to innovation in the dental industry, the opportunity to make a meaningful impact through your work, and how the values align with your professional goals and personal ethics. Show that you’ve researched Dandy and understand its mission.