Technical SME

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

We are looking for a skilled Technical Subject Matter Expert (SME) to join our rapidly growing venture-backed company. In this pivotal role, you will provide expert-level technical insight across multiple departments, focusing on improving production efficiency, training processes, and customer experience. Your attention to detail, problem-solving skills, and ability to collaborate with various teams will be essential in driving continuous improvement and maintaining our high standards of quality.

What You'll Do

• Provide technical expertise to support the off shifts and weekends in areas such as Crown & Bridge finishing, Quality Control, 3D Printing, Milling, and more.

• Lead the validation of new product launches and ensure successful implementation across departments.

• Collaborate with team members to identify and solve technical problems, improving workflow efficiency and product quality.

• Assist in developing and refining internal SOPs, ensuring they are both effective and followed rigorously.

• Incorporate feedback from both internal teams and external customers to improve training and coaching programs. Deliver or coordinate training where gaps exist.

• Troubleshoot complex cases requiring deep technical input and recommend practical solutions.

• Coach and mentor manufacturing associates, providing performance feedback and facilitating in-the-moment training and coaching sessions.

• Work closely with support personnel and equipment teams to identify and correct issues, ensuring smooth operation of all technical processes.

• Suggest, support, and implement cost-saving and continuous improvement measures across various departments.

• Lead by example in maintaining and enforcing strict quality control standards, ensuring each product meets customer expectations and company benchmarks.

• Perform technician duties and support production via technical work.

What We're Looking For

• Minimum of 5 years of experience within a dental laboratory environment.

• Proven track record working with digital dental technologies and labs.

• Strong understanding of customer service in dental labs and the ability to connect empathetically with clients, especially dentists.

• Expertise in digital tools and technology, including software for 3D printing, milling, and crown positioning.

• Exceptional attention to detail, organization, and ability to maintain high-quality standards in a fast-paced, dynamic environment.

• Strong problem-solving skills and the ability to independently tackle challenges with minimal supervision.

• Ability to work effectively across multiple shifts, coordinating with teams working at different times of the day.

• Strong written and verbal communication skills, with a natural ability to coach, mentor, and lead others.

• High school diploma or GED required; a Bachelor’s degree or equivalent experience is a plus.

Bonus Points For

• Experience building and scaling manufacturing or quality control processes.

• Previous management experience in a dental lab, particularly with Crown & Bridge, Milling, or Quality Control.

• CDT certification or willingness to obtain one.

• A passion for continuous improvement, problem-solving, and driving operational excellence.

Job ID: J-329

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.