Staff Technical Solutions Engineer
CSQ326R94
As a Backline Technical Solutions Engineer you will help our customers to be successful with the Databricks platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Manager of the Backline Escalations Team.
The impact you will have:
- Troubleshoot and resolve complex customer issues related to the Databricks Unified Analytics Platform by analyzing the core component metrics and logs.
- Provide suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback.
- Help the support team with detailed troubleshooting guides and runbooks.
- Contribute to automation and tooling programs to make daily troubleshooting efficient.
- Partner with the engineering team and spread awareness of upcoming features and releases.
- Identify and contribute supportability features back into the product.
- Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
- Participate in weekend and weekday on-call rotation.
What we look for:
- Minimum 6 years' experience in supporting a cloud, database or big data product.
- Expert in two of the below areas and has experience with the rest of them:
- SQL
- Linux/OS troubleshooting
- AWS, Azure or GCP related services
- Big Data/Spark/Other distributed systems
- Python or Java.
- Comfortable with black box troubleshooting.
- Bachelor's degree in Computer Science or a related field is required.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Exciting opportunity alert! Databricks is on the lookout for a Staff Technical Solutions Engineer based in the vibrant city of Dallas, Texas. In this pivotal role, you will become the key player in ensuring our customers are thriving on the Databricks platform. You will tackle challenging technical escalations and foster seamless communication between the support and engineering teams. Consider yourself the first line of defense, diligently vetting issues before they reach engineering. With over six years of experience in a cloud, database, or big data environment, you’ll leverage your expertise in SQL, Linux troubleshooting, or cloud services to troubleshoot and resolve complex customer issues. The role involves analyzing core component metrics and logs to provide tailored guidance for performance enhancement and product improvement feedback. You'll also be vital in creating troubleshooting guides, automating processes, and partnering with the engineering team to keep everyone in the loop about exciting new features and releases. So if you're ready to take on weekend and weekday on-call duties, demonstrate ownership in your problem-solving, and contribute significantly to customer success, then this Staff Technical Solutions Engineer position at Databricks could be your next big adventure! We can't wait to see how your skills will contribute to our mission of unifying data and AI worldwide.
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