Support Consultant, Payroll

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Job Purpose

The primary role of the Support Consultant is to provide effective support to existing Deel Local Payroll (previously known as PaySpace) customers and business partners via ticketing system or telephonically. This includes analyzing their needs, troubleshooting issues, and offering system guidance.

Duties and Responsibilities

Ticket Management

• Identify, filter, and escalate tickets to the respective departments depending on the type of query and priority associated and ensure resolution is timeous. 

• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations. 

Support Desk Management

• Consistently meet service level agreements by monitoring personal ticket queues and handling inbound calls promptly.

• Proactively identify system or compliance issues reported by customers and business partners, escalating them to the manager and collaborating with relevant teams for resolution.

• Stay current on product updates, system releases, and compliance legislation to optimize service delivery and minimize risk.

Technical Expertise and Troubleshooting

• Perform advanced tax calculations and utilize system functions to resolve complex queries efficiently.

• Troubleshoot complex system errors and address intricate customer issues as required.

• Keep updated on South African legislation to provide accurate guidance to customers and business partners excluding legislative advice

• Attend monthly upskilling sessions ensuring a high pass rate.

Quality Assurance

• Adhere to established quality assurance best practices, ensuring high standards in all interactions.

• Regularly review and monitor personal performance metrics, including quality of advice, call duration, call type, and telephone etiquette.

• Provide performance feedback to the Support Manager to maintain and enhance service quality.

Qualifications and Skills

• Grade 12.

• Tertiary Qualification.

• Minimum 2 to 4 years’ experience working within a payroll environment.

• Excellent communication skills and commitment to quality customer service.

• Strong analytical and problem-solving skills.

• Display excellent phone and e-mail etiquette.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.