ServiceNow Developer

As a ServiceNow Developer at our company, you'll be leading the design, development, and implementation of ServiceNow solutions with a focus on the Strategic Portfolio Management (SPM), Legal Service Delivery (LSD), and Integrated Risk Management (IRM) modules. Your responsibilities will include customizing and configuring ServiceNow modules as per business requirements, creating custom workflows, and automating processes to enhance overall platform functionality.

To qualify for the ServiceNow Developer position, candidates should possess a solid background in ServiceNow development and implementation. Key qualifications typically include certifications such as Certified Application Developer and Certified Implementation Specialist for both Strategic Portfolio Management and Risk and Compliance. A proven ability to customize, configure, and extend ServiceNow modules is essential for success in this role.

Experience with Strategic Portfolio Management (SPM) is crucial for a ServiceNow Developer at our company. The role involves leading the development of solutions within the SPM module, so having hands-on experience customizing and integrating SPM with other ServiceNow functionalities is highly valued. It allows you to align technical solutions with strategic business objectives effectively.

Our work culture is collaborative and innovative, encouraging ServiceNow Developers to think outside the box and contribute significantly to the team. We value teamwork and support professional development, offering opportunities for ongoing learning and growth within the ServiceNow platform. You'll find that your ideas are welcomed and your contributions are recognized.

ServiceNow Developers at our company enjoy several growth opportunities, whether it's through continuous training, obtaining additional certifications, or taking on more complex projects. We actively encourage our team members to stay updated with the latest developments in the ServiceNow ecosystem. With personal and professional development being a priority, your career trajectory is in your hands!

When answering, specify your experience with key modules like Strategic Portfolio Management, Legal Service Delivery, and Integrated Risk Management. Highlight specific projects where you customized these modules to meet business needs and how your contributions improved overall performance.

Share details about a particular workflow that stood out, discussing the challenges you faced and how you designed the workflow to address specific operational problems. Emphasize your approach to automation and efficiency, showcasing your problem-solving skills.

Explain your approach to collaborating with stakeholders to gather business requirements, and how you translate these into technical specifications for your ServiceNow customizations. Providing examples of successful implementations can reinforce your insight into the process.

Discuss your method for testing ServiceNow solutions, including unit testing, user acceptance testing, and gathering feedback from end-users to ensure that the solutions meet intended goals. Highlight any specific tools or methodologies you use during this process.

Mention your strategies for staying informed about ServiceNow updates, such as attending webinars, participating in forums, taking online courses, and earning certifications. Share any examples of how you've applied new features to improve existing solutions.

Share a compelling story about a specific challenge faced during implementation, discussing the steps you took to analyze the issue, seek support, and ultimately devise a solution. Emphasizing your critical thinking and adaptability can make a positive impression.

Outline some best practices you adhere to in ServiceNow development, such as keeping a consistent naming convention for elements, ensuring proper documentation, focusing on user experience, and maintaining version control. This demonstrates your commitment to maintaining quality standards.

Discuss your approach to task prioritization, such as assessing project deadlines, understanding business impact, and allocating time efficiently. Mention any tools you use to keep track of your workload and ensure timely completion of your projects.

Explain your methodology for identifying opportunities for automation within workflows and processes in ServiceNow. Discuss specific tools like Business Rules, UI Actions, or Scheduled Jobs that you've leveraged to enhance efficiency and reduce manual intervention.

Describe how REST APIs play a crucial role in ServiceNow development by enabling integration with other applications and services. Provide examples of how you have used REST APIs for data exchange or for extending ServiceNow functionalities to meet business needs.