Receptionist

As a Receptionist at Denver Springs, your key responsibilities include greeting guests and providing excellent customer service, handling incoming calls, and performing various clerical duties like typing, filing, and copying. You will also work closely with the Business Development and Intake departments to assist in the patient assessment and admission processes, while ensuring compliance with HIPAA guidelines.

To qualify for the Receptionist position at Denver Springs, you need a High School diploma or GED. A valid Driver’s License is also required. We’re looking for individuals who can demonstrate strong customer service skills, as well as the ability to handle clerical tasks efficiently and within a healthcare environment.

Denver Springs offers a comprehensive benefits package for its Receptionist employees, which includes affordable medical, dental, and vision plans that cater to you and your family. You can also enjoy up to 16 days of PTO annually, 6 paid holidays, tuition reimbursement, and a 401(k) retirement plan. Additionally, the flexible spending and health savings accounts offer added financial support.

The salary range for the Receptionist position at Denver Springs is between $18 and $21 per hour. While this is the expected pay range, certain circumstances may allow for compensation outside of these hourly rates based on experience and qualifications.

The Receptionist position at Denver Springs operates on a schedule from 3:00 pm to 11:30 pm. This shift is designed to provide coverage during critical hours, allowing you to engage with patients and visitors effectively while maintaining quality service during those evening hours.

When answering this question, focus on specific examples of your past customer service roles. Highlight how you effectively resolved issues, demonstrated patience, and supported customers' needs, showing how they've prepared you for the role at Denver Springs.

It's essential to remain calm under pressure. Share strategies like prioritizing tasks, taking a moment to breathe, and maintaining a positive attitude. Illustrate with examples from past experiences, demonstrating that you can maintain professionalism during busy times while ensuring great service.

Discuss strengths such as excellent communication skills, attention to detail, and an ability to multitask. Provide real-life examples that showcase how these traits have allowed you to excel in previous roles, particularly in a similar context.

Make sure to express your passion for healthcare and helping others. Mention Denver Springs’ commitment to quality patient care and its focus on compassionate behavioral health as key reasons for wanting to join the team, tying it back to your desire to contribute positively.

Discuss your understanding of HIPAA regulations and your commitment to patient confidentiality. Mention techniques such as careful management of sensitive information, not discussing patient details in areas where they could be overheard, and always securing paperwork to protect privacy.

Highlight your organizational skills by detailing specific methods like using to-do lists, prioritizing tasks based on urgency, and using digital tools to keep track of appointments and responsibilities. Provide examples from previous experiences that demonstrate your effectiveness.

Share your belief in collaboration and communication as key aspects of teamwork. Provide examples of past experiences where you actively contributed to a team environment, assisted colleagues, and helped facilitate a productive atmosphere.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Choose a specific instance where you navigated a challenging customer interaction, explaining how you managed the situation and what the outcome was—highlighting the positive end result.

Demonstrate your knowledge of Denver Springs by discussing its focus on providing compassionate behavioral health services and its commitment to improving community well-being. Show enthusiasm for joining a team with such a meaningful mission, emphasizing your alignment with these values.

Articulate how your unique skills and qualities will add value to the Receptionist position at Denver Springs. Whether it’s your ability to connect with people, manage tasks efficiently, or create a welcoming environment, make sure to connect your contributions to the needs of the organization.