Clinical Outreach Representative - job 1 of 5

As a Clinical Outreach Representative at Discovery Behavioral Health, your key responsibilities include developing and maintaining relationships with healthcare professionals, planning and presenting in-service workshops and seminars, and actively growing our referral base. You'll be the first line of communication for potential clients and clinicians, representing our core values and advocating for our mental healthcare services.

To qualify for the Clinical Outreach Representative position at Discovery Behavioral Health, you need a Bachelor’s Degree (BA or BS) along with experience in sales and marketing. While a clinical background is preferred, it’s not mandatory. Strong verbal and written communication skills, alongside excellent organizational abilities, are essential for executing effective marketing campaigns.

Discovery Behavioral Health provides extensive training for Clinical Outreach Representatives including weekly training opportunities, continued education (CE) programs, and workshops aimed at enhancing professional skills. We believe in supporting our employees’ growth through hands-on learning and development to ensure you are well-prepared for the role.

At Discovery Behavioral Health, we are committed to building a diverse team that reflects the patients we serve. Our hiring practices encourage a variety of perspectives and experiences. We empower every employee to bring their unique voice to the table, ensuring an inclusive environment where everyone can thrive and contribute to innovative care solutions.

A Clinical Outreach Representative at Discovery Behavioral Health enjoys a range of benefits designed to support both personal and professional well-being. These include a competitive salary, 401(k) plans, healthcare benefits, paid vacation, employee discounts, and opportunities for professional development including continuing education workshops.

When answering this question, provide specific examples of how you have successfully built relationships with healthcare professionals or clients. Discuss strategies you employed to establish trust and credibility, and highlight any tangible outcomes resulting from these partnerships.

Share your approach to planning and executing workshops. Discuss how you assess the needs of your audience, prepare engaging materials, and ensure the information is both persuasive and informative. Emphasize your organizational skills and experience in presenting to diverse groups.

Discuss any innovative marketing strategies or outreach programs you would implement to increase referrals. Highlight your understanding of the mental health landscape and how to establish strong connections with referral sources, emphasizing the tailor-made approaches for different stakeholders.

When addressing this question, discuss your resilience and strategies for maintaining motivation after facing rejection. Share coping techniques and how you re-evaluate your approach to turn challenges into opportunities for growth.

Provide examples of specific tools or platforms you have used to assist in outreach efforts, such as CRM software, social media, or outreach tracking systems. Explain how these tools have improved your efficiency and effectiveness in previous roles.

Use this question to highlight your creativity and strategic thinking. Share the campaign’s objectives, the steps you took to develop it, and how you measured its success. Link it back to how you would apply similar strategies at Discovery Behavioral Health.

Explain your methods for prioritization, such as using task management tools or techniques like the Eisenhower Matrix. Discuss how you evaluate the urgency and importance of tasks to stay organized and meet deadlines.

Focus on your understanding of Discovery’s core values and how you would embody them in your role. Provide examples of how you would communicate these values in interactions with clients or stakeholders and your commitment to positive mental healthcare.

Share your personal connection or passion for mental health. Discuss what drew you to this industry and how you plan to contribute to positive outcomes for individuals seeking help.

Outline essential skills such as strong communication, relationship-building, marketing acumen, and organizational abilities. Highlight how these skills will enable you to effectively promote Discovery Behavioral Health and support its mission.