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Job details

Call Center Sales Agent

Company Summary

$15.75 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $15.75/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Average salary estimate

$52590 / YEARLY (est.)
min
max
$32760K
$72420K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Center Sales Agent, DISH

Join EchoStar as a Call Center Sales Agent in beautiful El Paso, TX, and embark on an exciting journey in the world of connectivity! Here, you’ll be at the forefront of selling innovative products like DISH TV and Boost Mobile, all while enjoying a base pay of $15.75 per hour plus uncapped commission. Don't worry if you don’t have any prior experience; our full-time paid training is designed to set you up for success! Our Inside Sales & Retention team thrives on creating a seamless customer experience through consultative selling of our value-packed products and services. You’ll engage with customers—no cold calling required, as all your interactions will be inbound! With the potential to earn an on-target income of $68,000 in your first year, and top performers exceeding six figures, now is the time to showcase your competitive spirit and drive. Plus, our benefits are unbeatable: from comprehensive health packages to exclusive perks like discounted mobile plans and free DISH TV, we’re committed to nurturing your career growth. We offer consistent opportunities for promotions and personal development, including tuition reimbursement to help you reach your goals. If you’re ready to join a company that champions innovation in satellite and streaming services while being part of an inspiring and friendly team, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Call Center Sales Agent Role at DISH
What are the main responsibilities of a Call Center Sales Agent at EchoStar?

As a Call Center Sales Agent at EchoStar, your primary responsibilities will include positioning and selling our various products like DISH TV and Boost Mobile to both new and existing customers. You will assess customer needs, manage time efficiently while engaging with clients, and maintain a comprehensive understanding of our products and promotions to provide excellent service and build lasting customer relationships.

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What qualifications do I need to become a Call Center Sales Agent at EchoStar?

To become a Call Center Sales Agent at EchoStar, you are required to possess a high school diploma or GED and a willingness to work full-time on-site. While experience isn't necessary, being adaptable to flexible shifts, including evenings and weekends, is vital. A smartphone or device with an active network connection will also be needed.

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What does the training program look like for a Call Center Sales Agent at EchoStar?

EchoStar's training program for Call Center Sales Agents is comprehensive and immersive. It includes computer-based modules, instructor-led sessions, hands-on activities, role-playing, and call shadowing to ensure you are fully prepared for your role. You will also have access to a robust mentorship program to support your onboarding process.

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What is the earning potential for a Call Center Sales Agent at EchoStar?

As a Call Center Sales Agent at EchoStar in El Paso, TX, your earnings begin with a base pay of $15.75 per hour and include uncapped commissions. With an on-target earning of approximately $68,000 in your first year, your income can significantly increase based on your sales performance, with top performers making well over six figures annually.

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What benefits can I expect as a Call Center Sales Agent at EchoStar?

As a Call Center Sales Agent at EchoStar, you will enjoy a range of benefits including comprehensive medical, dental, and vision insurance, a 401(K) plan with company match, tuition reimbursement for continued education, and exclusive perks such as free DISH TV programming and discounts on mobile plans. These benefits reflect our commitment to your financial security and career growth.

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Common Interview Questions for Call Center Sales Agent
Can you describe your experience with customer service and how it relates to the Call Center Sales Agent role?

When answering this question, focus on specific instances where you've successfully resolved customer issues or built rapport, demonstrating your customer focus and ability to engage effectively. Highlight any relevant experience from past jobs, volunteer work, or even situations in daily life.

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How would you handle a difficult customer during a call?

Your answer should showcase your problem-solving skills and emotional intelligence. Discuss the importance of active listening, empathy, and calmness in unraveling the customer's concerns while aiming to resolve issues and maintain a positive relationship.

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What motivates you to achieve sales targets in a call center environment?

In your response, share your drive to succeed and how competition among peers energizes you. You may cite past experiences where achieving targets led to personal recognition or financial rewards, aligning your ambitions with the company's commission structure.

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How do you manage your time efficiently when handling multiple customer inquiries?

Be sure to highlight your organizational skills in this response. Discuss techniques such as prioritizing tasks, using available technology or systems for real-time data entry, and how you remain focused and effective under pressure.

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What products from EchoStar are you familiar with, and how would you sell them effectively?

Show that you've done your research and demonstrate your knowledge of EchoStar's product offerings like DISH TV and Boost Mobile. Explain how you would assess customer needs and tailor your pitch to showcase the benefits relevant to the customer.

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Describe a time you went above and beyond for a customer.

Use this opportunity to tell a story. Focus on a situation where you took extra steps to ensure customer satisfaction, turned a negative experience into a positive one, and how it reinforced your commitment to exceptional service.

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What strategies do you use to stay motivated while dealing with repetitive tasks?

Here, you can discuss setting personal goals, celebrating small wins, and seeking feedback from peers and supervisors. Express how you keep a positive mindset and prioritize continuous learning to engage with the role creatively.

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How do you react to constructive feedback?

Your response should demonstrate open-mindedness and a commitment to self-improvement. Share how you actively seek feedback from peers and supervisors to enhance your performance and illustrate how you have applied past feedback positively.

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What do you believe is the key to building rapport with customers over the phone?

In your answer, emphasize aspects such as effective communication, active listening, and the ability to show empathy. Relate your strategies to building long-term relationships that foster loyalty and repeat business.

Join Rise to see the full answer
Why do you want to work as a Call Center Sales Agent at EchoStar?

This is your chance to express genuine enthusiasm for the job. Discuss your admiration for EchoStar's innovation, your eagerness to contribute to a company focused on connectivity, and how the opportunity aligns with your personal and professional aspirations.

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DATE POSTED
March 26, 2025

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