Outbound Customer Service Representative - job 1 of 2

As an Outbound Customer Service Representative at Docketly, you will be responsible for engaging in scripted dialogues mainly via cold calling to recruit new attorneys. Additionally, you’ll provide essential information regarding hearings and schedules to callers while maintaining effective communication with our existing network of attorneys to ensure all hearings are covered promptly.

To excel as an Outbound Customer Service Representative at Docketly, candidates should possess excellent verbal and written communication skills, strong technical abilities, and a solutions-focused mindset. Experience in phone sales and scheduling coordination is preferred, along with strong analytical skills to transform data into insights.

Candidates applying for the Outbound Customer Service Representative position at Docketly should have a strong background in phone sales and coordination. Prior experience is preferred, along with the ability to work in a dynamic environment, meet specific metrics, and demonstrate critical thinking skills to identify and solve issues effectively.

At Docketly, Outbound Customer Service Representatives have excellent growth opportunities. As you gain experience and demonstrate your skills, you can advance within the company, taking on additional responsibilities and potentially moving into higher-level positions where you can lead projects and initiatives.

The pay range for the Outbound Customer Service Representative role at Docketly is between $15.00 to $17.00 per hour. In addition to competitive pay, Docketly offers comprehensive benefits including medical, dental, vision coverage, and a 401K plan with company matching.

When faced with a difficult customer, it's essential to listen actively and empathize with their concerns. Offer solutions by using a calm and friendly tone, which shows you understand their frustration and are there to help them. Share your strategies for problem-solving and remain patient throughout the conversation.

Discuss any past roles where you had to engage with customers over the phone, emphasizing your sales tactics and successful outcomes. Be sure to mention specific metrics or goals you achieved and how you cultivated relationships with potential clients.

To consistently meet sales targets, I set daily and weekly goals and prioritize my tasks accordingly. Utilizing data to track my performance helps me identify areas for improvement and adapt my strategies to effectively engage with customers.

Share a specific instance where you were required to adapt to a new procedure or technology rapidly. Highlight your approach to breaking down the process, seeking assistance when needed, and ultimately mastering the new task to improve overall team performance.

Emphasize your problem-solving skills, dedication to customer service, and ability to meet metrics. Showcase your adaptability and readiness to learn, and explain how your skills and experiences align with Docketly's mission and values.

When managing multiple hearings, I prioritize tasks based on their urgency and importance. Using time management tools, I create schedules to ensure that all responsibilities are addressed promptly while leaving room for any last-minute challenges.

Teamwork is crucial in customer service. By collaborating with colleagues, sharing insights, and supporting one another, we can provide top-notch service to customers and ensure all scheduled hearings run smoothly.

To stay motivated during repetitive tasks, I set mini-goals for myself, celebrate small achievements, and maintain a positive outlook. I also remind myself of the larger objective and how my contributions positively impact the team's success.

Discuss any specific CRM software or communication tools you have experience with. Highlight your technical skills, adaptability to learn new platforms, and how these tools can enhance customer interactions and manage schedules effectively.

To manage stress in a fast-paced environment, I prioritize my tasks, practice deep-breathing techniques, and take short breaks to recharge. I find that staying organized and maintaining open communication with the team also helps alleviate pressure.