Assistant General Manager (06685) - 1425 W Gray St

As an Assistant General Manager at Domino's, you will be responsible for overseeing cost and inventory control, managing cash effectively, ensuring fantastic customer relations, and leading your team during shifts. You will also assist in implementing operational procedures and employing best practices in employee development, which are critical for the restaurant's success.

To qualify as an Assistant General Manager with Domino's, you should be at least 18 years of age and possess prior leadership experience. Familiarity with operational procedures, food safety, and excellent customer service skills will set you apart from other candidates. Being able to troubleshoot technology issues is also essential, as you'll work with various systems.

At Domino's, you can expect industry-leading training designed to equip you with essential skills for your role as an Assistant General Manager. This includes comprehensive instruction in operating procedures, inventory and cash management, as well as customer service excellence, ensuring you feel confident and ready to succeed in your position!

Domino's is dedicated to the growth of its employees. As an Assistant General Manager, you will have access to numerous career advancement opportunities and be supported by a work environment that values safety and accountability. Training programs are tailored to help you develop your skills and prepare for higher management roles.

The work environment for an Assistant General Manager at Domino's is fast-paced and dynamic, filled with passionate teams that promote a culture of honesty and collaboration. We prioritize safety and provide a rewarding atmosphere that fosters both personal and career development.

Think about your passion for the industry and how Domino's aligns with your career goals. Emphasize your admiration for their commitment to safety, teamwork, and employee growth, and discuss your enthusiasm for leading a team to provide excellent service.

Share a specific example that illustrates your leadership skills. Use the STAR method (Situation, Task, Action, Result) to outline how you guided a team to achieve a goal, highlighting your approach to communication and conflict resolution.

Explain your conflict resolution strategy, focusing on empathy and active listening. Illustrate how you would remain calm and professional, identify the customer's issue, and work towards a resolution that meets their needs while adhering to company policies.

Discuss your knowledge of food safety protocols and the importance of training staff in these standards. Mention your commitment to regularly monitoring kitchen practices, conducting audits, and addressing any issues proactively to ensure customer safety.

Consider discussing the importance of recognizing achievements and promoting teamwork. Offer examples of how you would create a positive atmosphere, set clear goals, and provide continuous feedback to improve performance and morale.

Share an example that showcases your analytical skills in managing stock levels and minimizing waste. Discuss the tools and techniques you employed to track inventory and how it positively impacted the operations.

Reflect on qualities such as communication, accountability, and empathy. Share examples of how you embody these traits and how they contribute to a successful team dynamic, particularly in the fast-paced environment of a restaurant.

Discuss your approach to identifying strengths and areas for growth among team members. Share how you would implement a structured training program that promotes skill enhancement and career growth, ensuring employees feel valued.

Be honest about the potential challenges, such as managing busy shifts or maintaining staff morale during high-pressure situations. Discuss your thoughts on how to tackle these challenges positively and effectively.

Explain how exceptional customer service can lead to repeat business and brand loyalty. Share your belief that every customer interaction is an opportunity to enhance the brand's reputation and the overall dining experience.