Customer Service Rep(06875) - 2301 N Loy Lake Rd

As a Customer Service Rep at our Sherman, Texas store, you'll be responsible for a range of tasks that ensure excellent customer service. This includes operating equipment, stocking ingredients, preparing products, handling telephone orders, and managing inventory. You'll also make sure our work areas and equipment are clean, contributing to a friendly and organized shopping atmosphere.

To become a Customer Service Rep at our Sherman location, you don’t need prior experience, as we provide on-the-job training. However, we do expect candidates to possess good communication skills, a strong willingness to learn, and the ability to work as part of a team. A positive attitude and a customer-first mentality always help!

Absolutely! We believe in supporting our employees, so comprehensive training is provided for all new Customer Service Reps in Sherman. From orientation to hands-on training while you work, you'll receive the knowledge and skills needed to excel in your role.

A typical day for a Customer Service Rep in Sherman includes operating and maintaining equipment, stocking and organizing ingredients, processing phone orders, taking inventory, and ensuring cleanliness in the store. Each day brings new challenges, keeping the work dynamic and engaging!

The work hours for the Customer Service Rep position vary depending on the store's operational needs. However, we offer various shifts to accommodate different schedules. Flexibility is key, and we encourage team members to communicate their availability so we can create a balanced work schedule.

When addressing a customer complaint as a Customer Service Rep, it's important to listen carefully and empathize with the customer’s situation. A calm and patient approach helps in defusing the situation. Ensure to ask follow-up questions to fully understand the issue, and then offer a solution. Remember to follow up after to ensure satisfaction.

To answer this question, reflect on a specific incident where you went above and beyond for a customer. Talk about the situation, what actions you took, and the positive outcome. Highlighting your customer-first mindset will illustrate your potential value as a Customer Service Rep.

Essential skills for a Customer Service Rep include excellent communication, problem-solving abilities, patience, and a strong work ethic. Additionally, being able to work as part of a team and displaying a positive attitude can greatly enhance customer interaction.

During busy times as a Customer Service Rep, it's vital to stay organized. Start by identifying urgent tasks, like handling customer orders. Use checklists if necessary and ensure open communication with teammates. Working together effectively will help manage the workload efficiently.

The most important aspect of customer service is ensuring customer satisfaction. This includes being attentive to their needs, responding promptly to inquiries, and displaying a friendly demeanor. Remember, happy customers are likely to return and recommend our service.

Dealing with a difficult customer requires tact and empathy. Acknowledge their feelings, keep a calm demeanor, and listen actively. Your goal should be to find a resolution that satisfies the customer while still adhering to company policies.

To effectively answer this question, express your enthusiasm for customer interaction and your desire to be part of a team that provides excellent service. Mention specific attributes of the company or store that attract you, such as its focus on community or teamwork.

If faced with a question that you can’t answer, the best approach is to admit that you need to find out more information. Reassure the customer that you will get back to them quickly, and seek help from your teammates or managers to provide the right answers.

Maintaining a positive attitude at work is crucial, especially in customer service. Focus on the aspects of your job you enjoy, like helping others and being part of a team. Practicing mindfulness and taking brief moments for self-care during shifts can aid in staying positive.

To educate a new employee about daily responsibilities as a Customer Service Rep, I would start with a detailed overview of the tasks involved, such as operating equipment, preparing products, and cleaning. Mentoring them through actual tasks and providing resources will encourage their learning.