General Manager (04256) - 2057 Wal-Mart Way - job 2 of 2

As a General Manager at Domino's in Midlothian, your key responsibilities will include overseeing daily operations, ensuring compliance with food safety standards, managing profitability, and leading a dedicated team. You’ll also be accountable for creating a positive work environment and developing team members, all while maintaining exceptional customer service.

To be a General Manager at Domino's, you should have a minimum of one year of experience in a similar leadership role in a fast-paced service environment. Additionally, skills in recruitment, team development, operational procedures, and customer service are crucial for success in this role.

General Managers at Domino's can look forward to numerous growth opportunities, including roles such as Market Trainer, District Manager, and Franchise Business Consultant. Additionally, there may be chances for international positions and even franchise ownership through our Franchise Management School.

At Domino's, we value our General Managers and offer a comprehensive benefits package. This includes competitive salaries, bonus eligibility, medical, dental, and vision insurance, a 401(k) with company matching, employee stock purchase programs, paid time off, and discounts on menu items.

Domino's fosters inclusion through its commitment to diversity and creating a sense of belonging for all team members. As a General Manager, you will be responsible for mentoring and supporting your team, ensuring everyone feels valued and engaged in a thriving culture of innovation.

As a General Manager, it's crucial to address conflicts swiftly and effectively. I would first listen to both sides independently, demonstrating empathy and understanding. Then, I would bring the team members together in a neutral environment to facilitate an open discussion, guiding them toward a resolution that upholds our team values and promotes collaboration.

Efficient store operations rely on organized systems and clear communication. For example, I implement a structured schedule for staff shifts and regularly review inventory levels to prevent shortages or waste. Additionally, I encourage team feedback on processes to find continuous improvement opportunities.

I believe that exceptional customer service starts with training and culture. I ensure the team is well-trained to handle various customer interactions, emphasize the importance of a positive attitude, and regularly solicit feedback from customers to adjust our service strategy based on their expectations.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I maintain a daily checklist, which helps me and my team focus on high-priority items while also setting aside time for regular operational reviews and strategy discussions to address long-term goals.

Safety is paramount in my management approach. I conduct regular safety training sessions, promote a culture where team members report hazards without fear, and ensure compliance with all local health regulations. Additionally, I monitor daily operations to identify potential risks proactively.

To motivate my team during busy shifts, I focus on communication and reinforcement. I maintain a positive, upbeat attitude, recognize individual efforts in real-time, and set achievable goals for the shift to keep everyone engaged and motivated to succeed together.

A dip in store performance requires a thorough analysis. I would first review sales data and operational procedures to identify problem areas. Collaborating closely with my team, I would implement targeted strategies such as promotional events or training to address the issues and engage the team in improving performance.

I believe hands-on training coupled with mentorship works best for new employees. I outline an initial training plan that includes shadowing experienced team members, hands-on practice with regular feedback, and setting clear performance expectations to ensure a smooth onboarding process.

I assess team performance through a mix of quantitative metrics, such as sales and customer service ratings, and qualitative feedback from peers and customers. Regular one-on-one meetings and team evaluations help to gauge overall effectiveness and identify areas for improvement.

Handling customer complaints effectively is key to customer retention. I would listen actively to the customer's concerns, empathize with their situation, and take immediate action to resolve the issue. It's important to follow up afterwards to ensure satisfaction and demonstrate that we value their feedback.