Qualified Professional Service Coordinator (QP)

As a Qualified Professional Service Coordinator (QP) at Dungarvin, your primary responsibilities include coordinating quality services for individuals with intellectual and developmental disabilities, supervising Direct Care staff, conducting home visits, and meeting with families to discuss their needs and treatment plans. You’ll also review documentation and reports to ensure the highest standards of care are delivered.

To qualify for the Qualified Professional Service Coordinator (QP) position at Dungarvin, candidates must hold a Bachelor’s degree in a related human service field and have at least two years of full-time experience working with the population served. Additionally, experience supervising others is preferred, along with strong communication and technological skills.

Dungarvin offers a range of benefits for the Qualified Professional Service Coordinator (QP) position, including bi-weekly pay, a 401(k) plan, paid time off, and comprehensive group insurance benefits. We also provide paid training opportunities and an employee referral bonus program to support your career growth.

The day-to-day work of a Qualified Professional Service Coordinator (QP) at Dungarvin includes supervising staff, conducting home visits, reviewing services provided, and actively communicating with families about their loved one's progress and treatment plans. This role is dynamic, requiring a mix of administrative and interpersonal skills.

Dungarvin supports the development of its Qualified Professional Service Coordinators (QP) through paid training programs that equip staff with the necessary skills to enhance their service delivery. Ongoing support is provided through professional development opportunities, ensuring that you continue growing in your role and career.

When answering this question, focus on specific examples from your past roles that showcase your experience working with individuals with disabilities, emphasizing your hands-on involvement and the outcome of your efforts.

Discuss your ability to assess urgency and need based on each individual's situation. Explain how you create a balance between monitoring each case while ensuring that urgent needs are addressed swiftly.

Highlight your communication methods, such as regular check-ins, active listening, and empathy. Emphasize your commitment to building trust and rapport with families to support their loved ones effectively.

Provide a structured approach, focusing on mediation, open communication, and problem-solving techniques to address and resolve conflicts while maintaining a positive work environment.

Share a specific situation where you faced unexpected challenges and explain your approach in adapting to change while ensuring quality service delivery.

Discuss qualities such as empathy, strong organizational skills, and effective communication. Explain why these attributes are crucial in ensuring the best outcomes for individuals with disabilities.

Talk about your methods for remaining informed about regulations, your experience with audits, and how you implement best practices in documentation and service delivery to ensure compliance.

Discuss the importance of using technology for documentation, communication, and data management. Share your comfort level with different software tools and how they enhance service coordination.

Explain your training philosophy, emphasizing hands-on learning, regular feedback, and fostering an inclusive environment where new employees feel supported and engaged.

Share your passion for helping others and improving lives. Discuss personal experiences or insights that fuel your desire to work in human services, particularly with individuals with disabilities.