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Production Associate

The Production Associate plays a key role in supporting all product lines by ensuring accurate, efficient, and timely handling of orders, assemblies, returns, and performing other warehouse activities as necessary. This position involves hands-on responsibilities such as packing and shipping, kitting, workstation setup, and performing quality checks, while also maintaining clear and proactive communication with internal teams and external partners. The ideal candidate is detail-oriented, organized, and comfortable updating order records, and liaising with sales and service partners to ensure a seamless workflow. This is a great opportunity for someone who enjoys a dynamic environment and takes pride in delivering high-quality products and service.


Essential Job Duties and Responsibilities
  • Pack and ship orders and accurately record data.
  • Kit and assemble products and packaging. 
  • Set up workstations for each assigned task with limited assistance. 
  • Process product returns and evaluation requests.
  • Receive incoming mail, process orders and payments.
  • Liaise with relevant internal stakeholders and ensure transparent communication. 
  • Provide guidance and assistance to entry-level staff within the job area (specifically as it relates to order processing tasks). 
  • Continuously update stock and order sheet. 
  • Proactively communicate with the sales team to ensure accurate and real time communication with clients about open orders. 
  • Ensure that orders are fulfilled accurately and within the promised lead times. 
  • Communicate and support partners with queries and order fulfillment. 
  • Conduct smartphone setup and updates. 
  • Conduct headphone calibration. 
  • Complete quality checks. 
  • Ensure calibration and measuring equipment is calibrated annually.
  • Adhere to work environment and required quality controls
  • Ensure compliance records are kept up to date.
  • Pick and stock inventory for daily shipment and document as necessary. 
  • Highlight areas of concern with systems or processes to improve job area effectiveness. 
  • Perform other duties as required.


Requirements
  • Excellent reading, writing and verbal communication skills 
  • Basic knowledge of computer systems 
  • Demonstrated ability to solve problems 
  • Keen eye for detail and ability to follow complex written instructions.
  • Valid driver's license 
  • Physical Requirements: 
  • Able to sit, stand, carry boxes and other materials weighing up to 50 lbs. 
  • Able to use a pallet jack and other goods transport equipment. 
  • Able to load, unload, and drive company vehicles
  • High school diploma or equivalent required


$18.27 - $19.23 an hour
The base salary range for this position based in the United States is listed above. This salary range is an estimate, and the actual salary may vary based on Eargo's compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Eargo utilizes the full width of the range.

Not accepting third party agency submissions for this role.


Eargo is an equal opportunity employer that is committed to hiring a diverse workforce. We welcome all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We value unique contributions and openly welcome individuals of all perspectives, experience and backgrounds to apply!


Average salary estimate

$38917 / YEARLY (est.)
min
max
$37914K
$39920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Production Associate, Eargo

Eargo is looking for a dedicated Production Associate to join our vibrant team in DeKalb, Illinois. In this key role, you will be instrumental in supporting all our product lines by ensuring orders, assemblies, and returns are handled accurately and in a timely manner. Your day will be filled with hands-on responsibilities such as packing and shipping, kitting and assembly, and performing quality checks that ensure our commitment to high standards. You’ll need to keep things organized, communicate effectively with both internal teams and external partners, and update order records consistently. We value a detail-oriented mindset and a proactive approach to your work. If you're someone who thrives in a fast-paced, dynamic environment and takes pride in quality service and products, this position is perfect for you. Bringing your organizational skills and ability to work with others will have a real impact here at Eargo. The role offers the chance to develop your skills across various tasks within our production area while helping us deliver exceptional products to our clients. If you are ready to make a difference in a supportive and collaborative atmosphere, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Production Associate Role at Eargo
What are the responsibilities of a Production Associate at Eargo?

The Production Associate at Eargo plays a vital role in managing the workflow of all product lines. Responsibilities include packing and shipping orders, assembling products, and performing quality checks. You will need to maintain communication with various internal departments to ensure that tasks are completed timely and accurately, while also providing guidance to entry-level staff on order processing.

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What skills are required for the Production Associate position at Eargo?

To excel as a Production Associate at Eargo, you should possess excellent reading, writing, and verbal communication skills, along with basic knowledge of computer systems. A keen eye for detail and the ability to follow complex instructions are crucial. Physical requirements include the ability to lift and carry boxes weighing up to 50 lbs and operate transport equipment.

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What is the pay range for the Production Associate role at Eargo?

The pay range for the Production Associate position at Eargo is between $18.27 and $19.23 per hour. The actual salary may vary based on individual skills, experience, certifications, and geographical location. Eargo values equitable compensation and takes various factors into account when determining pay.

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What are the physical requirements for the Production Associate role at Eargo?

As a Production Associate at Eargo, you will need to be physically fit enough to handle various tasks, including sitting, standing, and carrying items that weigh up to 50 lbs. You should be comfortable using transport equipment like pallet jacks and loading and unloading company vehicles as part of your daily duties.

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How does Eargo ensure a diverse workforce for the Production Associate position?

Eargo is committed to fostering a diverse workforce and welcomes applicants from various backgrounds. We embrace unique contributions and aim to create a hiring environment that values varied perspectives. Our equal opportunity employment policy encourages individuals regardless of race, color, religion, sex, or any other identity characteristic to apply for the Production Associate role.

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Common Interview Questions for Production Associate
What motivated you to apply for the Production Associate position at Eargo?

When answering this question, consider highlighting your interest in the healthcare industry, your passion for hands-on work, or your desire to be part of a team that delivers quality products. Emphasize how Eargo's mission aligns with your personal values.

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How do you prioritize tasks when handling multiple responsibilities as a Production Associate?

Discuss your approach towards organization and time management. Talk about strategies you've used in the past to prioritize tasks, such as making lists or assessing deadlines, to ensure all responsibilities are met efficiently.

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Can you describe a time when you had to follow complex instructions?

Share a specific example that showcases your attention to detail. Describe the situation, what the instructions were, how you approached completing the task, and the positive outcome that resulted from your diligence.

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What experience do you have with quality control in a production environment?

Outline any relevant experiences you've had in quality control roles. Mention steps you took to ensure quality standards were met and how you contributed to improving processes for better outcomes.

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How would you handle an error in order processing?

Talk about your problem-solving skills and the importance of communication. Discuss how you would assess the situation, inform relevant parties, and implement corrective measures to ensure the error is rectified.

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What is your approach to teamwork in a production setting?

Explain your belief in the value of teamwork, sharing experiences where you worked successfully as part of a team. Highlight the importance of clear communication and collaboration in achieving common goals.

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How do you keep yourself motivated during repetitive tasks?

Reflect on strategies you use to stay engaged, such as setting small goals, taking short breaks, or reminding yourself of the bigger picture and how your role contributes to the overall success of the company.

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What steps would you take to ensure safety in the workplace?

Discuss your awareness of workplace safety practices and protocols. Describe how you would follow established safety guidelines and encourage peers to maintain a safe working environment, ensuring that prioritizing safety is ingrained in the production processes.

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Describe a situation where you had to assist a team member.

Share an experience where you supported a coworker. Highlight your collaborative spirit and willingness to help others succeed, and explain how this contributed to the overall productivity of the team.

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What do you know about Eargo and its products?

Demonstrate your knowledge about Eargo by talking about the company’s mission and product offerings. Research their products and share how they impact customers’ lives, showing your genuine interest in the company’s goals and services.

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Founded in 2010, Eargo is in the hearing health industry. The company offers a hearing device designed to be comfortable and flexible. Eargo's based out of Mountain Vista, California.

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Full-time, on-site
DATE POSTED
April 16, 2025

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