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Customer Success Manager (IN)

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

The Customer Success Manager will enhance client retention and growth by implementing effective strategies and ensuring successful educational outcomes using Edmentum's tools. This role involves close collaboration with stakeholders to design and execute implementation plans, elevate customer satisfaction, and offer strategic insights.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key responsibilities include designing implementation plans, monitoring customer satisfaction, managing risk, and partnering with sales to promote company growth based on retention metrics.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Candidates should have strong leadership skills, persuasive communication abilities, and a deep understanding of educational trends and technologies, along with project management experience.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: A Master's degree in Education is highly preferred along with 10+ years of experience in education technology implementation, especially within K-12 settings.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: This position is based in Indiana, USA, and requires travel up to 65%.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $120,000.



WHAT IS THE POSTION

As a Customer Success Manager, you will maximize client renewal and growth rates by cultivating implementations that get results. You will design implementations to support customer goals, grow capacity and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. You will evaluate data, shares progress and results to key stakeholders, and intervene when implementations are not meeting expectations. 

This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

You will also provide work direction and mentoring for Education Consultants who report to the Regional Services Director. 

WHAT YOU WILL DO

Be a subject matter expert who owns the implementation of program outcomes from start to finish. (Develop deep knowledge of Edmentum’s products and demonstrate deep understanding of State accountability plans, assessments, curriculum requirements, and key classroom trends.)

Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics. Serve as an escalation point to facilitate the resolution of unexpected issues. Develop and communicate risk management plans as needed to ensure successful implementation outcomes. (Notice patterns and figure out how to solve challenges before they become problems.)

Prioritize efforts based on risk, growth, strategic value, and renewal timeframe.

Monitor and maintain high levels of customer satisfaction, while managing expectations. (Check in with customers to make sure we’re meeting their needs and achieving expected outcomes —with the goal of bringing more exceptional experiences to people across our customer base.)

Increase adoption of Edmentum programs by providing strategic thought partnership. (Establish strong relationships both internally and externally to drive programs forward, build capacity, increase fidelity, and ensure the achievement of customer goals and outcomes.)

Ensure all stakeholders have a 360-degree view of customer health. (Ensure that communications, schedules, and customer records are accurately maintained and up to date.)

Support sales by demonstrating credibility and high levels of expertise in meetings. Partner with Sales to promote the future growth of the company based on exceeding revenue and retention goals.

 WHAT IS REQUIRED

  • Master’s degree in Education strongly preferred
  • 10+ years of combined experience leading education technology implementation
  • Strong leadership skills, including a history of leadership in a K-12 school district
  • Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
  • Knowledge of current educational trends, research, and state-specific requirements
  • Proven track record engaging in complex conversations with administrators, cabinet, and C-level leadership
  • Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
  • Strong understanding of curriculum and instruction
  • Strong understanding of project and program management
  • Ability to be broadly focused and manage multiple efforts concurrently
  • Advanced risk management and contingency planning experience
  • Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
  • Ability to analyze client usage and student progress and performance data to make data-driven recommendations
  • Confidence to identify and communicate implementation missteps with clients
  • Ability to work in fast-paced, changing, and ambiguous environments
  • Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
  • Passion for driving change in education
  • Ability to travel up to 65%
  • Must live in Indiana

Application deadline 5/12/25

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Average salary estimate

$102500 / YEARLY (est.)
min
max
$85000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Success Manager (IN), Edmentum

The role of a Customer Success Manager at Edmentum in Indiana is an exciting opportunity for those who are deeply passionate about enhancing educational outcomes and client success. You will play a pivotal role in maximizing client retention and driving growth by effectively implementing strategies that help clients achieve their educational goals. Your typical day will involve close collaboration with various stakeholders to design, execute and monitor implementation plans tailored to specific needs, ensuring a high level of customer satisfaction and engagement. Additionally, you will have the autonomy to develop risk management plans, analyze customer data, and provide strategic insights that promote both client satisfaction and product adoption. The environment is dynamic, so expect to engage in meaningful conversations with K-12 educational leaders and be an advocate for Edmentum's innovative solutions. Your contributions will be crucial in creating successful student outcomes and fostering lasting partnerships. With your strong leadership skills and persuasive communication abilities, you'll not only enhance the success of educational tools but also play a vital part in the overall growth of Edmentum. It’s a remarkable chance to join a company that is committed to empowering educational institutions, making your work both impactful and fulfilling. If you have a master's degree in education and over a decade of experience in education technology implementation, particularly in K-12 settings, this could be a great fit for you. Get ready for a rewarding journey filled with passion and purpose!

Frequently Asked Questions (FAQs) for Customer Success Manager (IN) Role at Edmentum
What does a Customer Success Manager at Edmentum do?

A Customer Success Manager at Edmentum focuses on increasing client retention and growth rates by designing and implementing effective educational strategies tailored to meet client needs. This role involves monitoring customer satisfaction, partnering closely with stakeholders, and providing data-driven insights to ensure successful educational outcomes.

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What qualifications are needed for the Customer Success Manager position at Edmentum?

To qualify for the Customer Success Manager role at Edmentum, candidates should ideally hold a Master's degree in Education and have a minimum of 10 years of experience in education technology implementation, particularly within K-12 settings. Strong leadership skills, persuasive communication abilities, and project management experience are also essential.

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How does the Customer Success Manager at Edmentum enhance client satisfaction?

The Customer Success Manager at Edmentum enhances client satisfaction through proactive communication, designing client-facing implementation plans, and regularly checking in with customers to ensure their needs are being met. The role also involves analyzing data to make informed recommendations for improving educational outcomes.

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What are the key responsibilities of a Customer Success Manager at Edmentum?

Key responsibilities of a Customer Success Manager at Edmentum include designing implementation plans, managing customer satisfaction metrics, partnering with sales to drive company growth, and monitoring client health to ensure successful educational outcomes. The role requires effective interaction with internal teams and external clients to achieve desired results.

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What kind of environment can a Customer Success Manager expect at Edmentum?

A Customer Success Manager at Edmentum can expect a dynamic and fast-paced environment where adaptability is key. The role will involve frequent collaboration with educational leaders, engagement in complex discussions, and travel to support implementations, all while driving meaningful change in education.

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Common Interview Questions for Customer Success Manager (IN)
What strategies would you implement as a Customer Success Manager at Edmentum to improve client adoption of products?

In responding to this question, focus on your ability to analyze client needs and develop tailored strategies that promote the use of Edmentum products, such as creating customer education programs, providing ongoing support, and gathering feedback for continuous improvement.

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Can you describe a successful implementation you managed in a previous role?

Share a specific example that highlights your project management skills, the challenges you faced, the strategies you employed, and how those led to successful outcomes for the client, emphasizing your leadership and problem-solving capabilities.

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How do you handle difficult conversations with clients regarding their implementation progress?

Demonstrate your communication skills by explaining your approach to such conversations, including how you would prepare for them, maintain professionalism and empathy, and work collaboratively to turn challenges into opportunities for improvement.

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What methods do you use to measure customer satisfaction?

Discuss various metrics and tools you would rely on, such as surveys, feedback forms, and Net Promoter Scores (NPS). Explain how you would analyze this data to make informed decisions and improve customer experiences at Edmentum.

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How would you prioritize competing demands from multiple clients?

Emphasize your organizational skills and the importance of understanding client needs. Illustrate how you would assess each client's urgency and strategic value to make informed decisions about where to focus your efforts.

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Why do you want to work as a Customer Success Manager at Edmentum?

Reflect your passion for education technology and the impact it has on student outcomes. Express enthusiasm about Edmentum’s mission and how your skills align with their goals, demonstrating your commitment to client success.

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Describe your experience with educational technology implementation in K-12 settings.

Provide an overview of your relevant experience, highlighting specific technologies you have successfully implemented, and how you have engaged K-12 educational stakeholders to ensure success.

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What is your approach to building relationships with educational leaders?

Talk about the importance of understanding stakeholders' needs, active listening, and consistent communication. Share any past experiences where you've successfully built and maintained these relationships.

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How do you stay updated on trends in education technology?

Discuss your methods for staying informed, such as following industry publications, attending conferences, and networking with other professionals. Emphasize your commitment to ongoing learning to effectively advise clients.

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In your opinion, what are the biggest challenges facing education technology today?

Offer thoughtful insights based on your experience, addressing challenges such as technological integration in the classroom, budget constraints, or resistance to change, and suggest potential strategies for overcoming these obstacles.

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At Edmentum, a single mission guides and inspires us as it defines our core purpose and the contribution we make to society: Founded in innovation, we are committed to being educators' most trusted partner in creating successful student outcomes e...

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DATE POSTED
April 23, 2025

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