The Customer Success Manager will enhance client retention and growth by implementing effective strategies and ensuring successful educational outcomes using Edmentum's tools. This role involves close collaboration with stakeholders to design and execute implementation plans, elevate customer satisfaction, and offer strategic insights.
Responsibilities: Key responsibilities include designing implementation plans, monitoring customer satisfaction, managing risk, and partnering with sales to promote company growth based on retention metrics.
Skills: Candidates should have strong leadership skills, persuasive communication abilities, and a deep understanding of educational trends and technologies, along with project management experience.
Qualifications: A Master's degree in Education is highly preferred along with 10+ years of experience in education technology implementation, especially within K-12 settings.
Location: This position is based in Indiana, USA, and requires travel up to 65%.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $120,000.
WHAT IS THE POSTION
As a Customer Success Manager, you will maximize client renewal and growth rates by cultivating implementations that get results. You will design implementations to support customer goals, grow capacity and drive adoption of best practices focused on creating successful student outcomes everywhere learning occurs. You will evaluate data, shares progress and results to key stakeholders, and intervene when implementations are not meeting expectations.
This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.
You will also provide work direction and mentoring for Education Consultants who report to the Regional Services Director.
WHAT YOU WILL DO
Be a subject matter expert who owns the implementation of program outcomes from start to finish. (Develop deep knowledge of Edmentum’s products and demonstrate deep understanding of State accountability plans, assessments, curriculum requirements, and key classroom trends.)
Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics. Serve as an escalation point to facilitate the resolution of unexpected issues. Develop and communicate risk management plans as needed to ensure successful implementation outcomes. (Notice patterns and figure out how to solve challenges before they become problems.)
Prioritize efforts based on risk, growth, strategic value, and renewal timeframe.
Monitor and maintain high levels of customer satisfaction, while managing expectations. (Check in with customers to make sure we’re meeting their needs and achieving expected outcomes —with the goal of bringing more exceptional experiences to people across our customer base.)
Increase adoption of Edmentum programs by providing strategic thought partnership. (Establish strong relationships both internally and externally to drive programs forward, build capacity, increase fidelity, and ensure the achievement of customer goals and outcomes.)
Ensure all stakeholders have a 360-degree view of customer health. (Ensure that communications, schedules, and customer records are accurately maintained and up to date.)
Support sales by demonstrating credibility and high levels of expertise in meetings. Partner with Sales to promote the future growth of the company based on exceeding revenue and retention goals.
WHAT IS REQUIRED
Application deadline 5/12/25
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The role of a Customer Success Manager at Edmentum in Indiana is an exciting opportunity for those who are deeply passionate about enhancing educational outcomes and client success. You will play a pivotal role in maximizing client retention and driving growth by effectively implementing strategies that help clients achieve their educational goals. Your typical day will involve close collaboration with various stakeholders to design, execute and monitor implementation plans tailored to specific needs, ensuring a high level of customer satisfaction and engagement. Additionally, you will have the autonomy to develop risk management plans, analyze customer data, and provide strategic insights that promote both client satisfaction and product adoption. The environment is dynamic, so expect to engage in meaningful conversations with K-12 educational leaders and be an advocate for Edmentum's innovative solutions. Your contributions will be crucial in creating successful student outcomes and fostering lasting partnerships. With your strong leadership skills and persuasive communication abilities, you'll not only enhance the success of educational tools but also play a vital part in the overall growth of Edmentum. It’s a remarkable chance to join a company that is committed to empowering educational institutions, making your work both impactful and fulfilling. If you have a master's degree in education and over a decade of experience in education technology implementation, particularly in K-12 settings, this could be a great fit for you. Get ready for a rewarding journey filled with passion and purpose!
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