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Fleet Response Specialist

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.


Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.


The Tech Operations team is responsible for deploying and maintaining Einride’s autonomous electric truck solution at client sites. Putting theory into practice, they get the wheels of change spinning. As a Local Operator at Einride, you'll be joining a top talent team of ambitious, creative, kind-hearted people who challenge conventional thinking, think big, and aim for zero.


Responsibilities
  • Inspect and certify vehicles are safe to operate according to operational requirements.
  • Completion of daily reports and documents in line with standard operating procedures
  • Operate the vehicle via remote control (as needed).
  • Assist with docking and loading / unloading procedures.
  • Act as first line troubleshooting support when vehicle / system issues arise.
  • Start and monitor vehicle charging before, during, and after daily operations.
  • Support incident response according to safety procedures.
  • Collaborate with operations, engineering, product, and safety to communicate product and operational feedback.
  • Utilize project/issue tracking tools (Jira, Fleetio, or similar).
  • Maintain a safe and clean working environment.


Requirements
  • High school diploma or GED required.
  • Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the fleet response specialist will be working.
  • Experience with technical troubleshooting, 1-2 years. You know your way around computer systems.
  • Safety focused mindset. You are not afraid to raise immediate safety concerns and suggest paths to resolution. 
  • Reliable and consistent. You ensure your work is thorough and always holds a high standard. Your process is methodical through the use of documentation and tracking tools. 
  • Clear communication. You are confident in communicating feedback to engineers and sharing your knowledge to improve the product and operation. 
  • Creative thinking. You think outside the box to create or bring solutions to problems when the solution is not always clear.
  • Flexibility. Able to work Monday-Friday 6:30am-3:00pm or possibly Monday-Thursday 6:30am-5:00pm. Ability to travel for training
  • Right to work in the US


Bonus Qualifications
  • CDL license (class A)
  • Experience working with commercial fleets or heavy duty vehicles
  • Experience working with autonomous or electric vehicles.


Benefits
  • Competitive salary
  • Competitive and comprehensive medical, dental, and vision plans
  • 401k employer match
  • 25 days of PTO in addition to company holidays


This is a full-time position based in Selmer, TN at one of Einride’s client sites. We recommend that you submit your application as soon as possible since selection and interviews are held continually.


Please note that as part of our standard recruitment process, we conduct a background control on the final candidate for this role. This may include verification of education, employment history, any relevant professional certifications or other information that may be of our interest.


At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

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What You Should Know About Fleet Response Specialist, Einride

Are you ready to be a part of something groundbreaking? Einride is transforming road freight for the better, and we want you to join us as a Fleet Response Specialist in Selmer, TN! Our mission is clear: we aim to revolutionize the logistics industry by harnessing cutting-edge digital, electric, and autonomous technologies. Since our inception in 2016, we've been at the forefront of innovation, deploying the world's first cab-less autonomous electric vehicle on public roads in Sweden and now in the US. As our Fleet Response Specialist, you'll play a crucial role in maintaining and deploying our unique transport solutions at client sites. You’ll inspect and certify vehicles for safety, operate them remotely, and assist with loading and unloading. Your keen troubleshooting skills will come in handy when addressing any vehicle issues that arise. Plus, you'll actively contribute to incident responses and collaborate closely with our engineering and operations teams to provide valuable feedback. We pride ourselves on building a diverse and inclusive workforce where creativity thrives. Are you safety-focused, reliable, and passionate about challenging the status quo? If so, this is the perfect opportunity for you to make an impact while working with some of the world’s largest companies. Join us on this journey towards sustainability, and be part of a team that’s driven to make a difference. Apply now, and let's shape the future of freight together!

Frequently Asked Questions (FAQs) for Fleet Response Specialist Role at Einride
What are the responsibilities of a Fleet Response Specialist at Einride?

As a Fleet Response Specialist at Einride, your responsibilities include inspecting and certifying vehicles for safety, completing daily operational reports, and operating vehicles via remote control as needed. You will also assist with loading and unloading procedures, provide first-line troubleshooting support, and manage vehicle charging processes. Additionally, you will collaborate with different departments to ensure operational excellence and communicate vital feedback for continuous improvement.

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What qualifications do I need to apply for the Fleet Response Specialist role at Einride?

To be considered for the Fleet Response Specialist position at Einride, you need a high school diploma or GED and must meet driver requirements related to your driving record and criminal history. A minimum of 1-2 years of technical troubleshooting experience is also required. Strong safety awareness, clear communication skills, and a reliable and consistent work ethic are essential traits for this role.

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What kind of working environment can I expect as a Fleet Response Specialist at Einride?

At Einride, as a Fleet Response Specialist, you can expect a dynamic and innovative working environment. Our culture encourages collaboration, creativity, and open communication. You'll be challenged to think outside the box in a diverse team that is passionate about transforming freight logistics. Safety is paramount, and we foster a supportive atmosphere where your contributions can make a real difference.

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What does the training process look like for a new Fleet Response Specialist at Einride?

The training process for a new Fleet Response Specialist at Einride is thorough and hands-on. It involves orientation on our autonomous vehicle solutions, operational protocols, and safety procedures. You will also receive on-the-job training where you can learn about specific systems and tools used in daily operations. Additionally, there may be opportunities for further training and development, especially in areas related to autonomous and electric vehicles.

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How does Einride support its Fleet Response Specialists in their career development?

Einride is committed to the professional growth of its Fleet Response Specialists by providing diverse learning opportunities, mentorship, and an open environment for idea sharing. We encourage our employees to pursue certifications and qualifications that enhance their skills, including those related to autonomous and electric vehicle technology. Career advancement within the company is supported, especially for those who demonstrate passion and dedication.

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Common Interview Questions for Fleet Response Specialist
How do you prioritize safety when operating autonomous vehicles?

When operating autonomous vehicles, prioritizing safety means adhering to all safety protocols, conducting thorough pre-operation inspections, and being vigilant about potential hazards. Sharing your concerns immediately and ensuring that any necessary adjustments or updates to procedures are implemented demonstrates your commitment to safety.

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Can you describe your experience with technical troubleshooting?

Discuss a specific instance where you successfully identified and resolved a technical issue. Highlight the steps you took to diagnose the problem, the tools you utilized, and how your approach ensured minimal downtime. Ensure you convey your comfort with technology in your response.

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What strategies do you use for effective communication with team members?

Effective communication with team members starts with active listening and openness to feedback. I make sure to provide regular updates and foster an environment where team members feel comfortable sharing their thoughts. Using clear and concise language, especially in written reports, is also crucial for ensuring everyone is on the same page.

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How would you handle a situation where you notice a safety violation?

If I notice a safety violation, I would immediately address the issue by notifying the responsible parties and ensuring appropriate safety measures are taken. It's essential to document the incident and follow company procedures regarding reporting violations to prevent further occurrences.

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Describe your experience with documentation and tracking tools like Jira or Fleetio.

I have utilized documentation and tracking tools like Jira and Fleetio to manage operational processes and report issues. I excel in maintaining accurate logs and ensuring timely updates, which helps in achieving operational efficiency and aiding troubleshooting efforts.

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What do you consider the most important quality for a Fleet Response Specialist?

I believe the most important quality for a Fleet Response Specialist is a safety-focused mindset. This role demands vigilance and the ability to rapidly address safety concerns. Equally, being reliable and consistent in executing operational tasks is vital for maintaining high standards.

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Can you discuss any experience you have with electric or autonomous vehicles?

In my previous roles, I have had hands-on experience with both electric and autonomous vehicles. Sharing specific tasks you performed, such as routine maintenance or operational management, will highlight your expertise and familiarity with the technology.

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What motivates you to work in the logistics or transportation industry?

I am driven by the opportunity to contribute to sustainability and innovation in the logistics industry. Solving complex problems and collaborating with diverse teams to enhance efficiency aligns with my values, making me passionate about this field.

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How do you manage potential conflicts in a team setting?

My approach to managing conflicts involves addressing the issue calmly and openly communicating with all parties involved. Understanding different perspectives helps in finding a resolution that satisfies everyone while maintaining a cooperative team environment.

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What do you hope to achieve in your role as a Fleet Response Specialist at Einride?

In my role as a Fleet Response Specialist at Einride, I hope to contribute significantly to the deployment of cutting-edge technology while ensuring the highest safety standards. I also aim to grow as a professional and support the transition towards sustainable freight solutions.

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EMPLOYMENT TYPE
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DATE POSTED
March 17, 2025

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