Lead Retrofit Technician

The Lead Retrofit Technician position at EOS IT Solutions requires strong leadership skills and extensive experience in low voltage cabling, fiber optics, and project management. A background in technology services or technical disciplines, along with a deep understanding of industry standards like BICSI and EIA/TIA, is crucial. It’s essential to have the ability to mentor team members and oversee complex technical issues efficiently.

As a Lead Retrofit Technician at EOS IT Solutions, you’ll be responsible for leading retrofit projects, planning and executing upgrades, and managing infrastructure improvements within data centers. Collaborating with engineering teams to implement effective solutions, overseeing cable management tasks, maintaining documentation, and troubleshooting issues are all key aspects of this role.

To apply for the Lead Retrofit Technician role at EOS IT Solutions, you should have an associate degree or higher in a relevant field, along with at least 5 years of experience leading teams in low voltage infrastructure projects. Industry certifications such as BICSI TECH or Corning TSLAN-500 are highly preferred, highlighting your expertise in fiber optics and cable installations.

EOS IT Solutions is committed to supporting its employees through continuous learning and professional development initiatives. As a Lead Retrofit Technician, you will have opportunities for mentoring, training workshops, and expanding your skill set in a collaborative environment focused on achieving continuous improvement.

You can expect a dynamic and supportive work environment at EOS IT Solutions as a Lead Retrofit Technician. The company encourages teamwork, open communication, and innovation while emphasizing employee safety and adherence to industry regulations. This ensures a culture where everyone works together to achieve high standards of service and operational efficiency.

The pay range for the Lead Retrofit Technician role at EOS IT Solutions is between $80,000 and $90,000 USD, depending on experience and qualifications. The company values its employees and considers various factors such as responsibilities, education, skills, and market data when determining appropriate compensation.

As a Lead Retrofit Technician at EOS IT Solutions, you should be physically capable of performing various tasks, including lifting up to 50 pounds regularly and potentially up to 100 pounds occasionally. Additionally, you should have good vision and the ability to adjust focus while performing hands-on tasks often involving climbing, reaching, and balancing.

When managing complex retrofit projects, it's essential to establish clear project timelines, develop thorough Method of Procedure (MOP) plans, and ensure collaboration among team members. Highlight your experience in leading similar projects, how you adapt to challenges, and ensure minimal operational disruptions during upgrades.

In your response, mention specific projects where you installed, terminated, or tested low voltage cables and fiber optic systems. Discuss any relevant certifications and how they relate to your practical experience in enhancing system performance through these technologies.

Share a specific example of an infrastructure issue you faced and your systematic approach to diagnosing and resolving the problem. Discuss the tools and techniques you employed, and how your leadership helped the team navigate the situation effectively.

Express your commitment to continuous professional development by discussing resources you follow, certifications you pursue, or conferences you attend that keep you informed about the latest industry standards and trends relevant to a Lead Retrofit Technician role.

Detail your approach to ensuring safety regulations are followed in the workplace, including regular team training, safety audits, and clear communication about procedures. Illustrate how you prioritize a safety-first culture while managing retrofit projects.

Discuss techniques you use to enhance teamwork, such as holding regular team meetings, setting performance targets, and encouraging open feedback. Emphasize your role as a mentor and coach, promoting a culture of continuous learning.

Highlight your familiarity with project management software and tools you’ve used to plan, track, and execute retrofit projects. Talk about specific projects where these tools were instrumental in streamlining workflows or improving communication among team members.

Select a process improvement you led that resulted in enhanced operational efficiency or service quality. Explain the challenge, the steps you took to initiate the improvement, and the quantifiable impact it had on your team or projects.

Discuss strategies you employ to ensure all documentation is accurate and up-to-date, such as implementing checklists, regularly reviewing documents with the team, and utilizing centralized file storage. Stress the importance of clear documentation in facilitating effective project execution.

Describe your mentoring philosophy, including how you identify individual team member strengths and weaknesses and customize your coaching approach. Share experiences of success stories where your mentoring helped junior technicians grow in their roles.