Commercial Mortgage Officer, Business Enterprise Solutions (BES)

As a Commercial Mortgage Officer at Equitable Bank, you'll be responsible for onboarding and managing commercial mortgage files from the LOI acknowledgement stage through to funding. This involves acting as a liaison between various departments such as Account Management, Underwriting, Funding, and Compliance. You will ensure that all operations comply with established lending guidelines and AML policies while providing thorough administrative support. Your day-to-day activities will include scrubbing loan details, communicating with internal and external stakeholders, and processing loan documentation efficiently.

To qualify for the Commercial Mortgage Officer position at Equitable Bank, you should have a minimum of 2 years of experience in commercial mortgage administration. A post-secondary diploma or degree, preferably in business or finance, is ideal. Familiarity with MS Office applications is essential, as are strong analytical and organizational skills. Moreover, excellent verbal and written communication skills will be key in interacting with clients and other departments.

Equitable Bank fosters a collaborative and innovative work environment that supports the role of a Commercial Mortgage Officer. The team is comprised of inquisitive minds who are encouraged to ask questions and learn together. We emphasize inclusion, personal growth, and professional development. As part of our commitment, we provide a hybrid work model, allowing you to benefit from both in-office and remote work, while engaging in various team-building activities and professional workshops.

At Equitable Bank, we believe in investing in our employees’ futures. As a Commercial Mortgage Officer, you will have access to a comprehensive Career Development program which includes an annual professional development allowance. Here, you can pursue courses and training that align with your career path. We also offer mentorship programs and opportunities to engage in special projects that can further enhance your skills and experience within the financial services industry.

Compliance is a critical aspect of the Commercial Mortgage Officer role at Equitable Bank. Ensuring adherence to established anti-money laundering (AML) and anti-terrorist financing (ATF) requirements protects both the bank and our clients. It involves scrupulously reviewing documentation and transactions while liaising with compliance departments to make informed decisions. This commitment to compliance not only adheres to regulatory standards but also enhances the reputation and reliability of Equitable Bank as a leader in the Canadian banking industry.

When answering this question, focus on specific examples from past experiences where you successfully managed commercial mortgage files. Discuss your familiarity with the different stages of the mortgage process, how you ensured compliance during file management, and any tools or software you’ve used. Highlight your analytical skills and mention how your attention to detail has positively impacted loan processing.

To effectively answer this, detail your understanding of AML regulations and how you have applied these in your previous roles. You can describe the steps you take to verify documentation, communicate with relevant departments, and ensure all files are scrubbed for compliance. It’s also favorable to mention your commitment to continuous learning in AML regulations to demonstrate your dedication to compliance.

When tackling this question, provide a structured approach to how you manage your time and prioritize tasks. Discuss the techniques you employ, such as using lists or software for task management, setting deadlines for yourself, and regularly communicating with your team about workload. Highlight any technology or tools you prefer to use to stay organized and efficient.

In your response, emphasize the importance of communication and transparency in relationship-building. Touch on specific techniques you use, such as regular check-ins, promptly answering queries, and addressing any issues that arise proactively. Sharing experiences of past successful collaborations will illustrate your relationship management skills effectively.

Discuss a specific challenge you faced in your past roles, such as a compliance issue or a complex loan application. Explain the steps you took to overcome this obstacle, including gathering necessary documentation and collaborating with various stakeholders. By illustrating your problem-solving skills, you will demonstrate your ability to navigate the complexities of the role.

Share any relevant experience documenting financial information and how you maintained accuracy. Describe the systems you’ve worked with and your familiarity with financial reporting formats. Mention your commitment to detail and timeliness, which are critical when handling financial data.

Here, express your interest in Equitable Bank’s commitment to innovation and service excellence. Reflect on the company culture that fosters employee growth and team collaboration. It’s also wise to mention any personal values that align with the bank’s mission of offering better banking solutions to Canadians.

In your response, choose a challenging situation with a client and explain how you approached the situation with professionalism and empathy. Highlight your communication skills and ability to resolve the issue while maintaining the client’s trust. Discuss the outcome and what you learned from the experience.

To answer this question, discuss the resources you utilize to stay informed, such as industry publications, online forums, or networking with professionals in the field. Emphasize your enthusiasm for lifelong learning and any specific recent trends in commercial lending that you find interesting.

Use the STAR technique to articulate a past experience. Explain the situation, the task at hand, your actions, and the resulting outcome of your recommendation. This demonstrates your proactive mindset and value-added approach to the organization.