Client Services Specialist
Company Description
Eurofins is the world leader in the food, bio/pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services. With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.
The Client Services Specialist position is Full-Time, 1st Shift position, working between the hours of 8AM - 5PM. Candidates within a commutable distance of Madison, WI are encouraged to apply.
Job Description
- Provides project management for ongoing client sample programs through daily customer communication and contact
- Be an internal liaison for clients so they only need to contact one person
- Empowered to make decisions on behalf of clients to provide superior service
- Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities
- Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
- Onboard new clients by asking appropriate questions and providing SampleKinect® training
- Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
- Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
- Coordinates conference calls with client and other areas of Food Solutions as needed
- Contributes to assigned process improvement projects and supports implementation when needed
The ideal candidate would possess:
- 2+ years of direct food testing, high intensity customer service, or other business-related experience
- Experience in a scientific or logistics environment is heavily weighed
- Ability to work on multiple deadlines simultaneously
- Knowledge of other software applications (i.e. SFDC, NIMS) preferred
Qualifications
Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
- 2+ years of direct food testing, high intensity customer service, or other business-related experience
- Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
- Thick-skinned – ability to receive and deliver difficult news
- Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
- Demonstrated ability to plan, multi-task and prioritize
- Demonstrated teamwork, communication (written and verbal), and organizational skills
- Ability to work independently
- Knowledge of other software applications (i.e. SFDC, NIMS) preferred
- Ability to work to multiple deadlines
- Ability to learn technical chemistry and microbiology testing requirements
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Experience in a scientific or logistics environment is heavily weighted
Education/Experience (BMQ):
- Preferred: Bachelor’s degree in a scientific, business or related field (or equivalent work experience)
Other Factors:
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
Additional Information
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work!
What we Offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Opportunity to progress your laboratory career
Average salary estimate
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As a Client Services Specialist at Eurofins, located in the heart of Madison, WI, you'll embark on a rewarding journey that bridges the gap between clients and our unparalleled testing services. Eurofins is renowned globally for its leadership in food, bio/pharmaceutical testing, and provides an array of environmental laboratory services. In this full-time 1st shift role, you'll become the go-to person for our clients, managing project allocations, client communications, and ensuring their testing needs are met with efficiency. Your day-to-day tasks will involve assisting Client Managers with proposals, offering vital information about pricing and capabilities, and onboarding new clients while providing comprehensive training on SampleKinect®. You'll have the unique opportunity to empower clients by making decisions on their behalf, significantly enhancing their experience. Collaboration is key, as you’ll coordinate with various departments and be an essential support for your colleagues. We’re looking for someone with a fantastic customer service acumen, ideally backed by at least two years of experience in high-intensity environments, preferably within the food testing sector. If you are tech-savvy, organized, and thrive in a teamwork setting while showing urgency and a positive attitude, we'd love to hear from you. Join us at Eurofins and contribute to a company that’s been recognized as a fantastic workplace, where every employee is valued and offered robust benefits, advancement opportunities, and an engaging work culture.
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