Material Handler Operations Lead- Cold Chain

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION: At our Memphis distribution center, our employees play a critical role in getting life-saving products out to hospitals, clinics and nursing homes. We’re open 24 hours a day, 5 days a week because the needs of patients can’t wait. 

The most important aspect of this position is supporting the department Supervisor to ensure team productively executes fulfillment functions for order processing, including picking and packing product, along with manifesting and staging finished shipments per EVERSANA’s standard operating processes. The position also requires the incumbent to be certified on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift).

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists.  
• Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas.  
• Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas.  
• Participate in problem solving, if errors or issues occur with operations processes.   
• Adhere to client specific pack out SOPs.  
• Perform end of shift inventory checks.  
• Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.   
• Ability to formulate emails to EVERSANA staff as a means of communication  
• Perform all tasks assigned by Supervisor or Manager. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned  

POSITION SUCCESS FACTORS:  

• Ability to direct the workflow while simultaneously working beside material handling team members  
• Effectively communicate with co-workers and supervisors regarding work requirements  
• Pays meticulous attention to detail and possesses a task-oriented work ethic  
• Demonstrates flexibility and a willingness to modify work schedule to support company needs  
• Ability to successfully complete tasks on a daily basis.  
• Flexibility and composure in response to changing requirements.  
• Ability to receive and convey information accurately in a timely manner.  
• Ability to complete tasks with minimal supervision.  
• Ability to consistently meet or exceed productivity standards  
• Ability to safely operate forklift equipment without incident.   
• Ability to maintain zero defect performance.  
• Ability to maintain accurate inventory levels of client’s shipping supplies.  

PEOPLE LEADER: People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:  

• Day-to-day oversight of associates in partnership with Supervisor. 
• Drive performance-based culture.  
• Recruit and train as needed to ensure compliance and process is routinely followed. 

EXPECTATIONS OF THE JOB: 

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)   
• Focus on safety at all times and comply with all safety requirements   
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas   
• Meet all shift requirements as assigned (timely, uniform, etc.)  
• Hours (Minimum of 40 hours per week, 5 days of the week) 

MANDATED UNIFORM: khaki-colored pants, close-toed shoes, and a business casual shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes should be sturdy and provide full coverage, ensuring no skin or socks are visible through the shoe material. Once the probationary period has concluded (60 days) employees receive an allotment to receive customized EVERSANA uniforms.    

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. 

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. 

An individual in this position must be able to successfully perform the expectations listed above.

COMPANY BENEFITS AND PERKS: 

• Climate controlled environment
• Biweekly payroll
• Medical/Dental Plans
• Yearly Merit/Performance Incentives
• Tuition Reimbursement
• 401 K Plans
• Company Issued Uniforms

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• High school diploma or equivalent (e.g., GED) from an accredited institution inside or outside of the US (will be required to provide official documentation if hired)
• 2+ years of experience in a fast-paced, distribution warehouse environment or stock room
• Strong verbal communication skills required   
• Strong reading, addition, and subtraction skills needed to manage order specific documentation (a calculator may be used)   
• Ability to follow instructions without deviation required
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed)  

PREFERRED QUALIFICATIONS: 

• 3+ years of experience in a fast-paced, distribution warehouse environment with 2+ years of team lead or supervisor experience
• 1+ years of experience in refrigerated/ low temp environment 
• 1+ years of experience in a pharmaceutical or medical warehouse environment
• 1+ years of forklift operation experience or equivalent certification 
• Demonstrated ability to independently problem-solve small to medium warehouse operations issues
• Previous experience coaching and training associates to ensure compliance with SOPs and meet productivity goals
• Bilingual (English/Spanish) communication skills (written and verbal) are a plus

Warehouse: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Environmental demands include walking or standing at a minimum of 80% of the shift, lifting up to 50 pounds and performing tasking in a busy environment. Bending, squatting, pivoting and stooping may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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