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Air Export Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Global logistics and work at Expeditors is exciting.  Some of the benefits of working here include:

  • Global Reach: With over 330 locations you get the chance to rub elbows with people and cultures around the world in an industry that’s evolving, fast-moving, challenging, and rewarding.
  • Career Paths: We promote from within.  27% of our staff of more than 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they are chances to grow, thrive, and do what you love. 
  • Technology: We design and develop leading-edge software and systems that you get to work with on a daily basis.
  • Solid Financial Ground: We are not for sale and have no long-term debt, which makes for a safe place to invest your time and build a career.
  • Competitive Benefits: We offer a wide range of benefits to support the well-being of you and your family, including health care, financial security, paid time off and education reimbursement.
  • Community Connections: We’re passionate about helping out the communities where we live and work.

Job Description

Air Export Agent will serve in an operations capacity, responsible for processing export shipments including accompanying export documentation. Major duties and responsibilities to include but not limited to:

    • Track and Trace shipments.
    • Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
    • Accurate and timely data entry into our operating system.
    • Dispatch freight.
    • Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
    • Monitor reports.
    • Accurate and timely client billing.
    • Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
    • Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
    • Meet key performance indicators to support department, branch, product, and company goals.
    • Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
    • Training and Development - must obtain required 52 hours of annual training. (company provided)

    Qualifications

    We are seeking individuals meeting the following qualifications demonstrated through your educational and work experiences:

    • Strong business acumen and work ethic
    • Proven leadership attitude and background
    • Effective interpersonal skills, including proven abilities to listen, comprehend,  and communicate clearly and concisely to obtain positive results
    • Good technical skills (Excel, Word, PowerPoint, etc.)
    • Competitive and comfortable working alone but also focused on the betterment of the organization and a good team player

    Successful candidates typically strongly demonstrate these characteristics:

    • Energetic
    • Enthusiastic
    • Self-motivated
    • Confident
    • Respectful
    • Passionate
    • Communicator
    • Innovative
    • Mature
    • Optimistic
    • Persistent
    • Assertive
    • Tenacious
    • Inquisitive
    • Genuine
    • Team Player
    • Humble
    • Determined
    • Customer Focused
    • Honest

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus

    Average salary estimate

    $50000 / YEARLY (est.)
    min
    max
    $40000K
    $60000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Air Export Agent, Expeditors

    As an Air Export Agent at Expeditors, based in Irving, TX, you'll become part of a dynamic global logistics team that keeps the wheels of international trade turning smoothly. Your day-to-day activities will involve processing export shipments and ensuring that all necessary documentation accompanies them, which includes preparing air waybills and handling commercial and regulatory documentation. Communication is key in this role! You'll be interacting with customers, vendors, and colleagues across the globe, ensuring everyone stays in the loop about their shipments. You'll also get to utilize advanced technology and software systems daily, helping you track and trace shipments efficiently, ensuring timely client billing, and upholding compliance standards. Working at Expeditors, you’ll join a friendly environment that values professional growth, offering various career paths and opportunities for development. With over 19,000 employees worldwide, you’ll have a chance to connect with diverse cultures while contributing to our mission of providing superior logistics solutions. If you're detail-oriented, thrive in a fast-paced environment, and are eager to enhance your skills, then this role is a fantastic opportunity to jumpstart your career in logistics. And don’t forget about the awesome benefits we offer, such as health care, paid time off, and a focus on community involvement—all part of making Expeditors a great place to work and grow. Come join us and discover how you can make a difference in the world of global logistics!

    Frequently Asked Questions (FAQs) for Air Export Agent Role at Expeditors
    What are the main responsibilities of an Air Export Agent at Expeditors?

    As an Air Export Agent at Expeditors, your primary responsibilities include processing export shipments, preparing necessary documentation like air waybills, and communicating with customers and vendors worldwide. You'll manage tracking shipments and ensuring compliance with internal policies and government regulations while also meeting various key performance indicators.

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    What qualifications are required for the Air Export Agent role at Expeditors?

    To qualify for the Air Export Agent position at Expeditors, candidates should showcase strong business acumen, effective communication skills, and familiarity with software applications like Excel and Word. A proven leadership attitude and the ability to work both independently and as part of a team are essential traits for potential candidates.

    Join Rise to see the full answer
    What is the work environment like for an Air Export Agent at Expeditors?

    Working as an Air Export Agent at Expeditors means being part of a professional, friendly environment that encourages innovation and teamwork. The position allows for personal interactions across different cultures and promotes engagement with various departments and service providers, creating a truly collaborative work atmosphere.

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    How does Expeditors support career growth for Air Export Agents?

    Expeditors is committed to promoting from within, with numerous opportunities for career advancement available to Air Export Agents. The company fosters employee development through specialized training programs, and with a retention rate showcasing that many employees celebrate long tenures, you’ll find plenty of paths to grow and thrive in your career.

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    What benefits can Air Export Agents expect at Expeditors?

    Air Export Agents at Expeditors enjoy a comprehensive benefits package that includes paid vacation, health insurance, life insurance, and an employee stock purchase plan. Additionally, Expeditors prioritizes employee development with training opportunities, ensuring that staff can advance their careers while maintaining work-life balance.

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    Common Interview Questions for Air Export Agent
    How do you handle tight deadlines while processing shipments as an Air Export Agent?

    In an interview, you can discuss your time management skills and how you prioritize tasks effectively. Mentioning your experience with tracking shipments and keeping detailed records under pressure will highlight your capability to handle high-volume workloads.

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    Can you explain your experience with air waybills and shipping documentation?

    Your response should detail your familiarity with preparing and processing air waybills and other shipping documentation. Specific examples from previous jobs that demonstrate your attention to detail and understanding of compliance will strengthen your answer.

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    What techniques do you use to maintain effective communication in a global logistics environment?

    Discuss your strategies for clear and concise communication, such as effective email writing and use of technological tools. Share any experiences that illustrate your success in building strong relationships across multiple departments and cultures.

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    How do you ensure compliance with industry regulations as an Air Export Agent?

    Emphasize your knowledge of both internal policies and governmental regulations. Provide examples where you successfully adhered to compliance standards and the impact it had on the company's operations.

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    Describe a time you identified a process improvement in logistics operations.

    Here, use a specific example to showcase your initiative and problem-solving skills. Discuss the steps you took to analyze the process, suggest changes, and the positive outcome of those improvements.

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    How do you stay organized and track multiple shipments at once?

    Your response should highlight your organizational skills, possibly mentioning any tools or software you've used for tracking. Detailing your system for prioritizing tasks can help illustrate your efficiency.

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    What motivates you in the fast-paced environment of logistics?

    Talk about your enthusiasm for keeping the global supply chain running smoothly. Mention how solving challenges and helping customers achieve their goals motivates you to excel in your role.

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    How would you handle a dissatisfied customer regarding a shipment?

    Highlight your interpersonal skills and emphasize your approach to listening, empathizing, and providing solutions. Discuss any experiences you have in resolving conflicts effectively.

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    What tools do you have experience with that would be useful in the Air Export Agent role?

    Mention any relevant software or tools you've used, like shipment tracking systems or compliance databases. Providing specific examples of how you've utilized these tools can demonstrate your preparedness for the role.

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    Why do you want to work as an Air Export Agent at Expeditors?

    Express your admiration for Expeditors as a leading global logistics company. Share your enthusiasm for the international logistics industry and how the company’s values align with your own career goals.

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    Full-time, on-site
    DATE POSTED
    March 20, 2025

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