Customs Brokerage Agent - job 4 of 4

As a Customs Brokerage Agent at Expeditors, you will ensure a smooth and timely customs process flow, which includes accurate data entry and tracking customs files. You'll also verify and submit customs declaration information, ensuring compliance with regulations. Your organizational skills will be crucial in managing client billing and fulfilling customer instructions accurately.

To qualify as a Customs Brokerage Agent at Expeditors, you need a desire for a long-term career in logistics along with effective interpersonal skills. Strong organizational and computer skills, particularly in MS Excel and MS Word, are essential. A positive attitude and proactive thinking are highly valued, ensuring you thrive in this fast-paced environment.

At Expeditors, we strongly believe in promoting from within, with growth opportunities available at various levels. Many customs brokerage agents advance to lead and supervisory roles within just a few years, thanks to our personnel development programs and supportive management that encourages career progression.

Yes, Expeditors provides a comprehensive training and personnel development program for new Customs Brokerage Agents. You'll receive the necessary support and resources to understand customs procedures and expectations fully, setting you up for success in your new role.

Customs Brokerage Agents at Expeditors enjoy a robust benefits package including paid vacation, holiday, and sick time, health insurance plans, life insurance, and an employee stock purchase plan. Our unique compensation program aims to provide more than just a salary; we focus on long-term career satisfaction and growth.

Be sure to highlight specific experiences you've had with customs declarations and regulations. Discuss any relevant procedures you have managed and how you ensured compliance, demonstrating your familiarity with customs processes and regulations.

Explain your strategy for prioritization, possibly using tools or systems that help you manage deadlines effectively. Mention specific examples where you successfully juggled multiple tasks without compromising accuracy or efficiency.

Discuss the methods you use to cross-check information against documents or data sources, ensuring accuracy before submission. Share an example where your thorough verification helped avert potential issues.

Show your customer service skills by explaining how you empathize with the client, assure them of your commitment to resolving the issue, and provide them with timely updates while working towards a solution.

List the specific software tools you've used in your past roles (like MS Excel and MS Word). Emphasize your speed and accuracy in data entry and any specific tools that relate directly to customs brokerage.

Share a specific example of a problem you identified, detailing how you recognized it, the steps you took to address it, and the positive outcome that resulted from your actions.

Discuss how you stay updated with customs regulations, perhaps attending workshops, training sessions, or using resources and networks in the industry to keep your knowledge current and thorough.

Demonstrate your understanding of Expeditors’ role in logistics, its commitment to customer service, and its philosophy of promoting from within. Mention how you align with the company's mission and vision.

Explain your techniques for staying calm under pressure, such as taking breaks, using checklists, or procedures that ensure accuracy while managing a fast-paced workload.

Discuss the importance of collaboration in customs brokerage, sharing how you effectively communicate and work with colleagues to ensure all aspects of the customs process are fulfilled efficiently and accurately.