Front of House Team - Sun & Waves

As a Front of House Team member at Faherty Brand, you'll be responsible for delivering high-quality beverages, creating a welcoming environment for customers, and ensuring that operational standards are met efficiently. Your duties will include engaging with customers, maintaining cleanliness, presenting products beautifully, and managing a POS terminal. Overall, you will play a crucial role in enhancing the Faherty shopping experience.

To become a Front of House associate at Sun & Waves, experience as a Barista is required, along with a passion for customer service. You should have a positive attitude, the ability to multitask, and strong communication skills. It's essential to be flexible with your schedule, as the position requires availability during nights, weekends, and holidays to meet our customers' needs.

Faherty Brand is dedicated to the growth of its employees, offering ongoing training and support to enhance knowledge of brewing methods, beverage blends, and customer interaction. The inclusive work environment fosters collaboration and encourages team members to take initiative, share ideas, and accept constructive feedback, ensuring everyone can expand their skills in a supportive atmosphere.

The Front of House Team position at Faherty Brand requires being on your feet for extended periods, as well as the ability to lift and move at least 40 lbs. Candidates should be comfortable bending, reaching, and stretching for products, along with regular mobility around the café. These requirements ensure that you can effectively fulfill your role in our fast-paced environment.

Faherty Brand offers a comprehensive benefits package for Front of House associates, including health benefits, a 401(K) plan with company match, an incentives program, and commuter options. Additionally, employees can enjoy a generous discount on products, aligning with our mission of comfort and quality while contributing positively to your financial wellbeing.

Handling difficult customers requires empathy and active listening. Begin by acknowledging their concerns, maintaining a calm and professional demeanor throughout the interaction. Focus on finding a solution that satisfies the customer while remaining within the café's operational standards. Show your commitment to service by making meaningful connections and turning around their experience.

Share specific experiences where you’ve prepared various beverages, emphasizing your knowledge of brewing methods and beverage blends. Discuss any training or certifications you’ve received in barista skills, and mention your ability to adapt recipes based on customer preferences, showcasing your versatility and willingness to learn.

In your response, narrate a scenario where you successfully managed multiple tasks, such as taking orders, preparing drinks, and maintaining cleanliness all at once. Highlight your time management skills and ability to remain organized under pressure, emphasizing how you prioritized tasks to ensure a smooth operation.

Express your admiration for Faherty Brand’s mission and values, specifically emphasizing their commitment to quality, sustainability, and community. Discuss how you align with the company’s ethos and how working in a collaborative and inclusive environment like Sun & Waves resonates with you. This shows your genuine interest and consideration in being a part of the team.

Discuss techniques such as active listening, personalized engagement, and attention to detail. Offer examples of how you've created a warm and welcoming atmosphere in previous roles, such as remembering regular customers’ names or preferences. Emphasize your commitment to exceeding customer expectations and making meaningful connections.

Share specific methods you follow to maintain cleanliness and organization, including routine checklists and a tidy workspace. Talk about the importance of adhering to health and safety codes and your proactive approach to keeping the café neat, which reflects a commitment to providing customers with a pleasant experience.

Describe your readiness to adapt and learn quickly in a busy setting. Share strategies such as asking questions, taking notes, and seeking guidance from more experienced team members. Explain how you appreciate ongoing training as an opportunity to enhance both your skills and the quality of service offered.

Illustrate your teamwork philosophy by discussing clear communication, supporting one another, and sharing responsibilities. Mention how you track tasks and assist co-workers when necessary, showing a collaborative spirit and flexibility. This conveys that you understand the importance of coordination and camaraderie in a busy environment.

Talk about an experience where you provided helpful feedback to a colleague or received it yourself. Emphasize the positive impact the feedback had on performance or customer service. This demonstrates your openness to learning and willingness to contribute to the team’s development, aligning with Faherty Brand values.

Combine your skills, experience, and values that align with Faherty Brand's mission. Emphasize your passion for customer service, teamwork, and commitment to quality and sustainability. This reinforces your understanding of the role and shows how you can effectively contribute to the café's friendly culture and positive customer experiences.