Sales Lead, Part-Time - Kiawah Island

As a Sales Lead, Part-Time at Faherty, your responsibilities will include creating an inclusive customer environment, processing sales and returns, driving guest capture and retention through personalized communication, analyzing key business metrics for performance improvements, and ensuring operational excellence in cash management. You will also work closely with the leadership team to execute business strategies effectively.

To qualify for the Sales Lead, Part-Time position at Faherty, candidates should have multiple years of leadership experience in retail, particularly with direct-to-consumer brands. Experience with omnichannel awareness and technology, strong communication skills, and a proven track record of meeting sales performance goals are also essential. Passion for the brand's mission of sustainability and community is highly valued.

At Faherty, we believe in fostering leadership development, which is why we empower our Sales Lead, Part-Time employees to provide coaching and feedback to their teams. By motivating and inspiring others, you will enhance your leadership skills while also benefiting from a collaborative, inclusive environment that encourages personal and professional growth.

The work environment for a Sales Lead at Faherty is dynamic and engaging, with a strong emphasis on collaboration, positivity, and creativity. As part of the leadership team, you'll enjoy a supportive atmosphere that embodies our core values, such as spreading good vibes, maintaining high standards, and demonstrating genuine care for both customers and team members alike.

Faherty offers a comprehensive benefits package for its part-time Sales Leads, which includes health benefits, a 401(K) plan with company match, an incentives program, commuter options, and a generous employee discount. This underscores our commitment to supporting our team members both personally and professionally.

When discussing your leadership style, focus on elements such as collaboration, inclusivity, and motivation, highlighting examples that reflect Faherty's core values like spreading good vibes and empowering team members to excel. Practice articulating how your style has led to measurable improvements in team performance.

Prepare to discuss a customer service scenario where you successfully turned a negative experience into a positive one. Highlight your communication skills, problem-solving abilities, and commitment to achieving customer satisfaction, which are crucial traits for a Sales Lead at Faherty.

Share specific strategies such as recognition programs, effective feedback, and setting clear performance goals that foster a positive atmosphere. Relate your answer to Faherty's culture of collaboration and support, emphasizing how these techniques have helped your teams in the past.

Emphasize your analytical skills and familiarity with key performance indicators in retail. Discuss how you assess data to identify trends, opportunities for improvement, and inspire your team to enhance their performance, thus aligning with Faherty’s commitment to operational excellence.

When answering this question, talk about your attention to detail, understanding of brand standards, and the importance of maintaining an inviting shopping environment. Include past experiences where you successfully implemented visual merchandising strategies that drove sales.

This is your chance to show your passion for the brand. Discuss Faherty's values regarding sustainability, quality, and community and how they resonate with you personally. Be prepared to articulate how you intend to contribute to these values as a Sales Lead.

Prepare a STAR (Situation, Task, Action, Result) response that illustrates your leadership and problem-solving skills. Select a challenge that resulted in positive outcomes, demonstrating your ability to navigate adversity while fostering team resilience.

Talk about methods such as staying updated with product training materials, participating in team meetings, or engaging with customers to gather feedback. Emphasize how comprehensive product knowledge enables you to provide better customer service, crucial for the Sales Lead role at Faherty.

Discuss your strengths in communication and teamwork. Provide examples of successful collaborations in previous roles where you engaged with leadership to achieve shared goals, underscoring your commitment to aligned strategies that benefit the entire store.

Identify a potential challenge such as maintaining high standards during peak seasons. Talk about proactive planning, team empowerment, and effective communication strategies that you would implement to ensure smooth operations, thus highlighting your proactive leadership style.