Senior Program Manager, Agencies

As a Senior Program Manager, Agencies at Fetch, you will serve as a subject matter expert, maintain an Agency Hub for knowledge management, and engage with key agency partners to ensure ongoing relationship health. You'll oversee partnership performance, manage data to track progress and KPIs, and prepare materials for quarterly business reviews to enhance collaboration. This role is integral to supporting Fetch’s growth across the Agency ecosystem!

The ideal candidate for the Senior Program Manager, Agencies role at Fetch needs at least 8 years of experience in account management or program management, particularly in media-related industries. Experience working with Agency holding companies and knowledge of relevant sectors like CPG, Retail, and DTC/Commerce is essential. Moreover, excellent communication skills, expertise in leveraging consumer insights, and proficiency with tools like Google Slides and Salesforce will set you up for success!

Fetch emphasizes professional growth for its employees, including Senior Program Managers, Agencies, by offering a substantial education reimbursement of up to $10,000 per year. Employees also enjoy various development opportunities through Employee Resource Groups that focus on diversity and inclusion, allowing for a well-rounded professional experience while advancing their career within Fetch.

The work culture at Fetch is vibrant, innovative, and people-first. Senior Program Managers, Agencies are encouraged to challenge norms, think outside the box, and contribute to a supportive environment based on trust and accountability. With recognition from Forbes as one of America's Best Startup Employers, Fetch fosters a fun and engaging place to work where employees feel valued and empowered.

Fetch offers a highly competitive compensation package for the Senior Program Manager, Agencies role, with a base salary range between $127,750 and $166,152. Additionally, employees enjoy a comprehensive benefits plan that includes equity options, a 401(k) match, generous leave policies, and unique perks like a one-time childcare assistance incentive. At Fetch, employee well-being is a top priority!

When asked about maintaining relationships with agency partners, focus on your proactive communication skills and your ability to listen and understand their needs. Share examples of how you have implemented feedback processes and regular check-ins to ensure lasting partnerships. Highlight your understanding of their goals and how collaboration can drive mutual success.

Effective prioritization involves assessing each account's needs based on performance metrics and deadlines. Discuss using project management tools to track progress and deadlines while maintaining flexibility. Share a past experience that showcases your organizational skills and ability to handle multiple projects simultaneously without compromising quality.

Demonstrate your experience with data analysis by discussing how you consolidate complex data into actionable insights. Share specific tools you have used for data-driven storytelling and how these insights have helped you guide partner strategies or improve performance metrics. Emphasize the importance of being adaptable based on the data trends.

Share a specific example where you faced a challenge with an agency partner, detailing how you approached the situation. Focus on your problem-solving skills, use of communication tools, and how the resolution strengthened the relationship. This illustrates your capability to enhance partnerships proactively.

Discuss your commitment to continuous learning, whether through industry publications, networking events, or online courses. Show how staying informed aids your understanding of agency needs and market trends, enabling you to provide relevant insights and maintain relevancy for partners.

Effective communication skills are essential for a Senior Program Manager, especially when liaising with diverse stakeholders. Share examples of how you've tailored your communication style to different audiences, whether it's presenting data to executives or translating insights for creative teams. Emphasize that clear communication builds trust and facilitates collaboration.

Preparation involves gathering data and insights related to the agency's performance, understanding their goals, and anticipating potential questions or challenges they might raise. Discuss how you would organize the review into key themes, showcasing how Fetch has provided value while outlining areas for future collaboration.

To ensure alignment, discuss creating collaborative channels for communication between sales and marketing teams. Highlight your experience in cross-functional meetings and shared goals, such as driving brand activations and achieving revenue growth through synchronized efforts.

Discuss qualities such as strong leadership, adaptability, excellent communication, and analytical skills. Highlight how each trait contributes to building successful agency partnerships, driving engagement, and exceeding performance expectations at Fetch.

Address current challenges such as evolving consumer preferences, the fast pace of technological advancements, and data security. Discuss how successful program managers, including yourself, must navigate these obstacles while fostering innovation and collaboration among agency partners.