Technical Implementation Manager - Open Banking

As a Technical Implementation Manager at Flinks, you will lead the full integration process for our outbound clients, ensuring everything from onboarding to post-launch goes smoothly. You'll manage the scope of integrations, communicate effectively with stakeholders, and collaborate with technical teams to drive successful project execution. Your focus will be on tracking key metrics, optimizing workflows, and ensuring a seamless handover to the support teams after launch.

To succeed as a Technical Implementation Manager at Flinks, candidates should have experience with fintech integrations or API-based solutions. A strong understanding of software development and the software development life cycle (SDLC) is essential. Additionally, you should excel at communication, project management, and possess a proactive approach to anticipating and overcoming challenges in a dynamic environment.

In your role as Technical Implementation Manager at Flinks, you will work collaboratively across multiple teams, including Product, Tech, and Commercial teams. This allows you to ensure clarity throughout the integration process and facilitate smooth communication between all parties involved. Your ability to translate technical details for various stakeholders will be key in driving project success.

Flinks values strategic problem-solvers who possess excellent communication skills, enabling them to convey technical concepts clearly to both technical and non-technical stakeholders. Additionally, being detail-oriented and organized, with experience in project management methodologies, particularly within fintech, will greatly enhance your effectiveness in this role.

Yes, prior experience in B2B SaaS or financial services is highly regarded for the Technical Implementation Manager position at Flinks. Understanding the nuances of these industries will equip you with the insights needed to navigate technical complexities and fulfill client needs more effectively.

When answering this question, highlight specific projects you've managed, emphasizing how you led technical integrations from start to finish. Discuss the methodologies you used and how you ensured team collaboration and client satisfaction throughout the process.

Explain how you use project management tools and methodologies to prioritize tasks. Provide examples of how you've successfully managed resource allocation and timelines to deliver projects on time without sacrificing quality.

Share your approach to client communication, including how you tailor your messaging for different audiences. Discuss the importance of regular updates and how you maintain transparency to build trust and ensure alignment.

Discuss your proactive approach to identifying potential risks early in the integration process. Illustrate your strategies, such as conducting risk assessments and developing contingency plans to ensure project continuity.

Provide a detailed example of a challenging integration, including what obstacles you faced and how you overcame them. This shows your problem-solving skills and resilience in dynamic environments.

Highlight your approach to gathering client feedback through surveys or direct discussions. Explain how you analyze this feedback to inform process improvements and integrate them into future projects.

Articulate the vital role of a Technical Implementation Manager in fostering client relationships, ensuring their needs are met during integration, and ultimately contributing to their overall success and satisfaction with the service provided.

Discuss methods you use to stay informed about the latest trends in open banking, such as attending industry conferences, following relevant publications, and engaging with professional networks. This reflects your commitment to continuous improvement in your role.

Express the importance of adaptability and a solutions-oriented mindset. Highlight how these qualities enable you to navigate challenges and lead project teams effectively in fast-paced environments.

Illustrate your collaborative approach by emphasizing the importance of open communication, mutual respect, and a shared understanding of project goals. Explain how this environment fosters innovation and leads to successful project outcomes.