Inside Sales - Team Lead

The Inside Sales - Team Lead at Flipdish is responsible for coaching a team of 5+ sales executives and ensuring they hit monthly sales targets. This role involves setting KPIs, overseeing pipeline health, driving accountability through consistent processes, and conducting hands-on training. Additionally, you'll collaborate with various departments to ensure a seamless experience for our customers while delivering accurate forecasting to senior leadership.

To qualify for the Inside Sales - Team Lead role at Flipdish, candidates should have at least 2 years of experience managing a high-performing sales team, preferably in the SaaS or restaurant tech industry. A strong understanding of CRM systems and sales metrics is crucial. Candidates should also be goal-oriented, data-driven, and have exceptional coaching skills, with the ability to scale processes effectively.

At Flipdish, support for the Inside Sales team comes in several forms, including hands-on coaching, structured onboarding processes, and continuous training aimed at improving sales effectiveness. We're committed to creating a culture of accountability and success, ensuring every team member has the tools they need to thrive and contribute to the wider mission of helping independent restaurants.

The work culture at Flipdish is rooted in transparency, collaboration, and personal growth. We believe in empowering our employees to define our culture, providing a supportive environment that encourages flexibility. While we value productivity, we also prioritize team energy and camaraderie, making Flipdish not just a workplace, but a community.

Flipdish offers a range of fantastic incentives for the Inside Sales - Team Lead position, which includes a hub model for a healthy balance between remote and office work, comprehensive healthcare coverage, 25 days of holiday per year, and opportunities for team events. We're dedicated to fostering an environment where talented individuals can grow, thrive, and enjoy their work.

To motivate a sales team effectively, I focus on setting clear goals and celebrating achievements, no matter how small. Regular check-ins and recognizing individual efforts play a crucial role in fostering a culture of positivity and accountability. Also, tailoring coaching methods to different personality types ensures that everyone feels supported.

In my previous sales roles, I have utilized various CRM systems, including Salesforce and HubSpot, to manage customer interactions and sales pipelines effectively. I believe in leveraging CRM data to understand trends, forecast wins, and diagnose potential roadblocks to enhance team performance.

My approach to sales forecasting involves analyzing historical data, understanding market trends, and collaborating with the team to gather insights on potential deals. I ensure that forecasts are realistic and based on measurable metrics like pipeline health and conversion rates, thereby providing senior leadership with accurate projections.

For new sales team members, I implement a structured onboarding process that includes a mix of hands-on training, shadowing experienced reps, and regular feedback loops. I emphasize the importance of continual learning and provide ongoing support to help them adjust quickly and productively to the role.

Building a high-performing sales team starts with hiring the right people who fit the company's culture and possess the right skill sets. Continuous coaching, effective communication, and fostering a sense of ownership among team members are key elements that contribute to building a motivated and high-performing team.

When managing underperformance, I first aim to understand the root causes through open discussions and data analysis. I work with the individual to identify specific areas for improvement and create an action plan that includes targeted coaching and support. Frequent check-ins help track progress and ensure accountability.

Collaborating closely with the marketing and partnerships teams allows me to ensure that high-quality leads are consistently flowing in. I analyze previous successful deals to adjust the criteria for leads and provide feedback on lead quality, allowing my team to focus on the most promising opportunities.

Creating a culture of accountability involves setting clear expectations and ensuring that each team member understands their goals and responsibilities. Regular performance reviews and a transparent tracking system help enforce accountability, while I encourage team members to support each other in reaching their targets.

Empathy is crucial in coaching a sales team as it fosters trust and opens a safe space for communication. Understanding each member's challenges allows me to tailor my coaching to their individual needs, motivating them and addressing their concerns effectively, which ultimately leads to better performance.

My passion for the restaurant industry and technology stems from my belief that these sectors have immense potential for innovation and growth. I love being part of an organization like Flipdish that directly supports independent restaurant owners, enabling them to thrive using technology while maintaining their unique identities.