The Design Support Specialist at GAF Commercial is responsible for providing technical roofing application support throughout the project lifecycle, from specification to guarantee issuance. This includes creating and maintaining technical literature, preparing custom specifications, and assisting with project compliance and warranty repair procedures. Additionally, the role requires reviewing architectural details and providing field-related technical assistance to ensure successful installation practices.

To be considered for the Design Support Specialist role at GAF, candidates must have a High School Diploma or GED. While a Bachelor’s Degree in a related field is preferred, at least two years of relevant experience in commercial construction or roofing is essential. Additionally, candidates should possess strong interpersonal skills and technical knowledge in exterior construction materials to effectively communicate and build relationships within the industry.

GAF Commercial is committed to the professional growth of its employees, including those in the Design Support Specialist role. The company provides internal training programs, access to various courses, and a generous tuition reimbursement program to encourage continuous learning and development. Employees are supported in their career paths, helping them thrive in their roles and advance within the organization.

As a Design Support Specialist at GAF, you can expect a hybrid working schedule that includes both remote and in-office work. The physical demands of this role are typically stationary, with some occasional requirements for mobility. The environment is collegial and supportive, allowing for a collaborative atmosphere where team members help each other succeed while maintaining a focus on project excellence.

GAF Commercial offers a comprehensive benefits package for its Design Support Specialists, which includes various health insurance options covering medical, dental, and vision. Employees also benefit from family-building support, a robust 401K plan with employer matching, wellness programs, and professional growth opportunities. The company values diversity and provides numerous resources to support employees' work-life balance.

In answering this question, provide specific examples of your past work experience with different types of roofing materials. Highlight any technical knowledge you have regarding commercial applications and discuss how you ensured compliance with industry standards in your previous roles.

Discuss a specific instance where you successfully provided technical support under pressure. Emphasize your problem-solving skills, ability to communicate effectively, and how you collaborated with clients to find solutions.

Share your approach to detail-oriented work, mentioning any tools or methods you use to ensure accuracy. Highlight your experience with specifications in roofing projects, and explain how you prevent and catch errors before they affect project execution.

When responding, outline your time management skills and organizational strategies. Provide an example of a time when you juggled multiple priorities successfully, detailing how you kept stakeholders informed and ensured all deadlines were met.

To answer this question, share a specific scenario that showcases your interpersonal skills. Explain how you listened to their concerns, provided clear communication, and ultimately reached a resolution that satisfied all parties involved.

Emphasize the importance of collaboration in the Design Support Specialist role. Discuss how you have worked with cross-functional teams in the past and share examples of how collaboration led to project successes.

Discuss any software tools or platforms you have experience with that are relevant to roofing designs, CAD systems, or project management. Highlight any specific features that you found useful and how they contributed to your work.

Describe your commitment to professional development, perhaps by mentioning your memberships in industry organizations like IIBEC or CSI. Highlight the resources you use, such as industry journals, webinars, or conferences to keep your knowledge current.

Provide a concrete example of a process you identified that needed improvement. Explain the steps you took to refine that process, any tools or methodologies you employed, and the positive outcomes that resulted from your efforts.

In your response, highlight your unique skills, relevant experience, and any specific knowledge that would make you an asset to the GAF team. Emphasize your customer-centric approach and commitment to supporting the company’s mission and values.