Sales Manager, Central

As a Sales Manager at Glean, your primary responsibilities will include leading and coaching a team of sales representatives, developing and implementing sales strategies, managing the sales process from prospecting to closing, and ensuring high customer satisfaction. You will also conduct performance reviews, collaborate with cross-functional teams, and analyze sales data to identify opportunities for growth.

To be considered for the Sales Manager position at Glean, you should have 5-10 years of sales experience, with a proven track record in a sales management role. Experience in a startup or fast-paced environment is beneficial, along with strong leadership and communication skills to effectively motivate your team and build relationships with customers.

Glean supports the professional growth of its Sales Managers by providing a learning and development stipend. This allows you to pursue ongoing education and training to enhance your skills. Additionally, regular performance reviews offer opportunities for feedback and development, fostering a culture of continuous improvement.

Glean's unique workplace culture is built on values like integrity, transparency, and collaboration. As a Sales Manager, you'll have the opportunity to make a significant impact in a creative and customer-driven environment. Our flexible work arrangements, competitive benefits, and regular company events create a supportive atmosphere where diverse opinions are celebrated.

The sales strategy focus for the Sales Manager role at Glean revolves around driving revenue growth while ensuring high levels of customer satisfaction. You'll be tasked with developing effective sales tactics tailored to market trends and data analysis, and you'll leverage cross-functional collaboration to align sales initiatives with company goals.

To motivate my sales team, I prioritize open communication and setting clear, achievable goals. I believe in recognizing individual contributions prominently and encouraging collaboration among team members to foster a supportive environment. Regular check-ins, feedback, and coaching allow me to keep everyone engaged and aligned with our objectives.

In previous roles, I have implemented data-driven sales strategies that identify market opportunities and optimize the sales process. This has included enhancing lead qualification processes, effective customer segmentation, and customizing pitches based on client needs. I've also focused on team training to ensure everyone is adept at closing deals.

One of the toughest challenges I faced was during an economic downturn, where customer spending dramatically decreased. I pivoted our sales strategy to focus on value selling, highlighting cost-effectiveness and ROI for clients. By improving our customer consultative approach, we maintained strong relationships and continued to secure key accounts, even in a tough market.

Staying informed requires me to actively research industry publications, attend relevant conferences, and participate in networking events. I also leverage analytics tools to track competitive performance and market shifts, allowing me to adapt our sales strategies proactively and provide intelligent insights to my team.

My approach to performance reviews is centered on constructive feedback and growth. I set clear expectations at the beginning of the year and regularly review progress through one-on-one meetings. This allows us to discuss successes, address challenges, and set actionable goals, ensuring that each team member feels supported and valued.

Collaboration is essential in my management style, as it fosters a culture of shared goals and mutual support. I encourage regular communication between sales and other departments, such as marketing and product teams, to ensure alignment on sales initiatives and leverage diverse expertise in achieving our objectives.

When dealing with underperforming sales representatives, I believe in taking a balanced approach that combines empathy with accountability. I engage in open discussions to identify barriers to their performance and develop personalized improvement plans that include training, support, and regular check-ins to guide them back on track.

A successful sales strategy I developed involved a customer lifecycle approach, where we nurtured leads with tailored content and engagement throughout the buying journey. By aligning our outreach with their needs at each stage, we saw an increase in conversion rates and overall customer satisfaction, resulting in expanded business opportunities.

I utilize a mix of CRM analytics and sales performance metrics to analyze data. Techniques such as cohort analysis, pipeline tracking, and conversion analysis allow me to identify trends and areas for improvement, allowing informed decisions about team training, resource allocation, and strategy adjustments.

I am drawn to Glean because of its commitment to expanding human potential and its innovative culture. The opportunity to lead a passionate sales team in a collaborative environment that prioritizes customer success resonates with my professional values and aligns perfectly with my career aspirations.