Application Coordinator Supervisor

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

As the Application Coordinator Supervisor, you will play a pivotal role ensuring the smooth processing of individual carrier applications. Your responsibilities will be to train, lead and support a team of coordinators and help manage their workload.  You will work closely with other departments to ensure successful customer support and member resolutions. Your coaching and leadership skills, as well as experience with building out operational processes, will be crucial in meeting departmental and organizational goals.

You will:

·       Manage individual employee performance encouraging growth, development, and the highest service standards.

·       Coach and correct performance issues and champion success stories on your team.

·       Work to embrace and ensure Gravie’s culture is embodied in the actions and performance of team members.

·       Oversee and lead various projects within Operations or for company-wide initiatives.

·       Support Operations team in solving complex problems for members, carriers, providers, or other partners, to unravel complicated issues and ensure the highest customer satisfaction.

·       Partner with vendors on billing and optimal user experience for department technology platforms.

·       Work with Operations to ensure technology and processes support the optimal workflow department-wide and interdepartmentally.

·       Be comfortable with addressing escalated scenarios depending on business needs.

·       Be willing to maintain a flexible work schedule, based upon the needs of the business.

·       Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

·       Understand the needs of Gravie’s ICHRA customers to ensure our processes and services exceed their needs – our goal is to thrill our customers. 

·       Understand existing business and operational challenges and translate them into efficient and effective operational processes.  

·       Using data and subject matter expertise, help plan, design, and implement new operational processes that are efficient, effective and ensure excellent customer satisfaction.

·       Develop and maintain clear operational processes and procedures related to all ICHRA initiatives.

You bring:

·       Dedication and passion around helping people navigate the world of health insurance and benefits.

·       A bachelor’s degree and 2 years of health care customer service experience or equivalent years of health care customer service experience.

·       Previous experience leading and managing others, providing direct feedback, and overseeing processes.

·       Demonstrated success leading special projects.

·       Strong oral and written communication skills.

·       Ability to foster positive rapport with direct reports and meet with team members in 1:1, small group, and large group settings.

·       Ability to work with all types of individuals collaboratively and professionally.

·       Ability to meet deadlines and manage multiple priorities simultaneously.

·       Ability to navigate ambiguity, shift gears comfortably, and decide and act without having the total picture.

·       Proven ability to get results and thrive in an ever-evolving environment.

·       Willing to work flexible and extended hours as needed to meet enrollment deadlines.

 Extra credit:

·       Previous startup company experience

Gravie: 

In order to transform health insurance and build a health plan everyone can love; we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $50,600 - $84,400 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave. 

A Little More About Us:

·       We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

·       We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

·       Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

·       Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.