Client Relationship Manager

Asset Impact is seeking a Client Relationship Manager, whose primary responsibilities will be to own the end-to-end client management process, spanning client onboarding, relationship management, product demonstration, product delivery, and post-delivery support. The Client Relationship Manager will also support the sales process and develop strong relationships with new and existing clients to identify expansion opportunities.

The ideal candidate will be detail-oriented and analytical, enjoy structuring new processes and organizing various resources around these, as well as engaging externally with clients and key partners. The position requires a self-starter with an ability to quickly build knowledge of our data products, based on previous experience in sustainability and/or in the financial industry. We offer a unique opportunity to play a global role in a mission-driven, high-growth stage organization that is paving the way to a more sustainable economy.

In this role, you will be part of the Business Development Team and work closely with the Chief Business Development Officer, other business development representatives, as well as other teams such as Marketing & Communications, Product, and Technology.

We work with large global financial institutions, governments, consultancies, and non-profit organizations to help catalyse action on climate change. In your role, you will define and own processes concerning management and support relationships with existing clients and partners, which includes responsibilities in the following areas:

Account Management

• Build and manage long-term relationships with clients, understand their use cases and challenges, and identify key internal sponsors. Continuously improve the overall client experience, and maximize client retention and business growth, via proactive relationship-focused engagement.

• Define and continuously improve best-in-class account management strategies, including implementation of processes and tools, together with the other members of the Business Development and Product teams.

• Provide client feedback to the Product team for the continuous improvement of existing products and the development of the roadmap. 

Client Delivery & Support

• Manage the overall process of client support, coordinating the allocation and execution of research work by the various team members, and ensuring high quality of responses sent to clients.

• Manage the product delivery to clients, in coordination with the Product team.

• Continuously monitor the efficiency of existing processes, via the implementation of KPIs; suggest and implement regular improvements to client delivery & support activities, as well as new ways to enhance these processes.

Business Development

• Support overall business development activities and help improve related processes.

• Conduct product demonstrations to new and existing clients; drive and/or support follow-up activities.

• Identify new business opportunities with existing clients and pursue these opportunities to completion, in collaboration with the other members of the commercial team.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., business, engineering, economics, sustainable finance). Master’s degree is preferred.
• Minimum 6 to 8 years of experience working in a client-facing role, for example in a consultant, sales, or client relationship position. Previous experience in the areas of climate, sustainability, and/or the financial industry is strongly preferred.
• Experience in building relationship with clients and conduct presentations. Customer-first mindset with integrity, reliability, and maturity.
• Strong verbal and written communication skills.
• Ability to understand complex and technical concepts, including data-related methodologies and to perform technical research on large datasets when required.
• Strong attention to detail, ability to independently manage and improve end-to-end processes.
• Affinity with start-up and/or scale-up environments.
• Fluency in English is mandatory. Other European languages will be considered a strong plus (French, Spanish, German, etc.).
• Legal authorization to work in the Netherlands or in any other country as specified is required.
• This position will be preferably based in Amsterdam or Berlin. Paris or London is also possible for the right candidate.

• A dynamic international team of sustainable finance specialists, data scientists and business experts passionate about the climate transition.

• A rapidly growing organization with wide-ranging opportunities to obtain hands-on experience, make your voice heard, and help shape the future of climate data in the financial industry.

• Scope for your role and responsibilities to evolve over time along with the growth of GRESB/Asset Impact and in line with your skills and interests. Growth potential in team management, product expertise, and pre-sales capabilities.

• The opportunity to develop your network by being involved with all types of sustainable finance stakeholders (banks, investment managers, technology and data companies, and industry bodies).

• Centrally-located offices in London, Paris, Berlin, and Amsterdam.

• Annual professional development budget of €2,500.

• Regular team events, including an annual company retreat.

If you meet our criteria and are passionate about driving sustainability and transparency in the financial industry, we would love to hear from you. Please submit a resumé and cover letter in English detailing your relevant experience and motivation.

Asset Impact is proud to be an equal opportunity workspace. We value diversity at our company and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital stavtus, veteran status, or disability status.

About Asset Impact

Asset Impact is a pioneering climate data and analytics firm on a mission to transform the financial system into a powerful force for net-zero. We empower financial institutions with the most comprehensive asset-based data solutions available. Our unique approach maps physical assets across key sectors to companies and their investments, providing unparalleled transparency into climate risks and opportunities. Leading banks, asset managers, and regulators around the world rely on Asset Impact to measure their financed emissions, make informed investment decisions, and develop impactful net-zero transition strategies.

Asset Impact, formerly Asset Resolution, was established in 2018 in Paris by the 2 Degrees Investing Initiative, an innovative international think tank working to align financial markets with climate goals. In 2022, we became part of GRESB, the leading ESG benchmark for real estate and infrastructure investments, and became Asset Impact. We work globally and are expanding rapidly to support the growing needs of financial institutions as they embark on their journey to decarbonization.

Find out more at https://asset-impact.gresb.com/