Automotive Finance Manager - World Subaru

As an Automotive Finance Manager at World Subaru, your key responsibilities will include overseeing the dealership's customer loan origination and approval process, establishing strong relationships with lenders, recruiting and developing your team, as well as maintaining accurate financial reports. You’ll also determine financing needs for customers, present various insurance products, and secure transactions ethically while driving customer satisfaction.

To be considered for the Automotive Finance Manager position at World Subaru, you need at least two years of automotive finance management experience and a proven track record in performance and customer satisfaction. Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential. A college degree is preferred, along with a valid driver’s license and a clean driving record.

World Subaru offers a competitive benefits package for their Automotive Finance Manager, which includes medical, dental, and vision insurance, life and disability insurance, and a 401(k) plan with company match. Additional perks include a paid vacation, employee stock purchase plan, and the Employee Vehicle Purchase Program, all designed to support your professional growth and well-being.

At World Subaru, customer satisfaction is measured through finance and insurance income forecasts, penetration levels, and direct customer feedback. As an Automotive Finance Manager, you’ll be responsible for meeting these metrics and ensuring that the finance team provides an exceptional customer experience throughout the purchasing process.

Working at World Subaru as an Automotive Finance Manager means being part of a dynamic and professional team environment. The company values integrity, teamwork, and respect, creating a positive culture. You will receive ongoing training and support, allowing you to thrive and advance in your career while maintaining a strong focus on customer satisfaction.

When handling challenging client situations, my approach involves actively listening to their concerns, empathizing, and providing comprehensive solutions tailored to their needs. It's essential to remain calm and professional, ensuring that I maintain trust and rapport with the customer while resolving the issue effectively.

Certainly! My experience managing a financial services team includes recruiting, training, and mentoring associates to enhance team performance. I focus on setting clear goals and providing constructive feedback, ensuring that each member understands their role in contributing to overall customer satisfaction and departmental success.

Building strong relationships with lenders requires consistent communication and transparency. I prioritize regular meetings and updates, ensure timely and accurate submission of paperwork, and always respect their processes. This approach fosters trust and leads to mutual benefit for both the dealership and lenders.

Ensuring compliance involves staying updated on federal and state regulations, conducting regular training for my team, and implementing checklists to verify that all documentation is accurate and complete. By fostering a culture of compliance within the department, we can minimize risk and protect both the customer and the dealership.

I utilize a consultative approach to present financing and warranty options. By first understanding the customer's needs and preferences, I can tailor my presentation to emphasize the benefits of each option, making it relatable and relevant. This method not only informs but also engages the customer in the decision-making process.

Success as an Automotive Finance Manager is measured through several key performance indicators such as finance and insurance income, customer satisfaction scores, and team performance metrics. I regularly review these metrics to identify areas of improvement and celebrate achievements with my team.

To motivate my team, I focus on recognizing individual contributions and celebrating our collective successes. Setting clear goals and providing ongoing coaching and development opportunities also helps to keep team members engaged and driven. Additionally, fostering a positive work environment encourages collaboration and camaraderie.

One challenge I encountered was adapting to rapid changes in financial regulations. To overcome this, I committed to continuous learning and encouraged my team to participate in training sessions on new laws and guidelines. This proactive approach helped us navigate changes smoothly and maintain compliance.

I prioritize accuracy and organization when handling paperwork for transactions. To streamline processes, I implement standardized checklists and workflows that ensure all necessary documents are collected and reviewed. This minimizes errors and expedites the completion of transactions while maintaining compliance.

I believe I am the right fit for the Automotive Finance Manager role at World Subaru due to my combination of automotive finance expertise, proven leadership ability, and a strong commitment to customer satisfaction. My values align well with those of World Subaru, and I'm excited about the opportunity to contribute to the team's success.