PREPARATEUR DE COMMANDES DRIVE (H/F)

As a Preparateur de Commandes Drive at Intermarché de Castanet-Tolosan, your main responsibilities will include preparing customer orders accurately and efficiently, ensuring that there are no missing items in the orders. If items are unavailable, you will need to find suitable substitutes. Additionally, you will interact with customers, providing them with information and assistance as needed, and handling order deliveries.

The ideal candidate for the Preparateur de Commandes Drive position at Intermarché de Castanet-Tolosan should possess a passion for customer service and enjoy engaging with clients. While prior experience is a plus, it is not mandatory, as we are more interested in your willingness to learn and grow within the role.

In the Preparateur de Commandes Drive role at Intermarché de Castanet-Tolosan, key skills include excellent communication abilities, attention to detail in order preparation, problem-solving skills to handle item substitutions, and a friendly attitude towards customer interaction. A keen interest in quality products is also valued.

The Preparateur de Commandes Drive position at Intermarché de Castanet-Tolosan is offered on a part-time basis of 30 hours per week, with the potential to evolve into a full-time role. You will work in a dynamic and pleasant environment, surrounded by a supportive team focused on providing great customer service.

As a Preparateur de Commandes Drive at Intermarché de Castanet-Tolosan, you will enjoy a competitive remuneration package that includes a fixed salary, participation bonuses, health coverage, five weeks of paid vacation, and a 5% discount on your purchases, supporting both your career and financial well-being.

When answering this question, emphasize any relevant past roles where you've handled customer orders, showcasing your attention to detail and positive interactions with customers. If you lack direct experience, discuss your enthusiasm for learning and past experiences that highlight your customer service skills.

Show your problem-solving skills by explaining that you would communicate proactively with the customer, suggesting suitable substitutes or offering to inform them when the product becomes available. This highlights your commitment to customer satisfaction.

Discuss how important customer-centricity is in this role, emphasizing qualities like communication, reliability, and a positive attitude, as these are crucial for excelling in preparing orders and interacting with customers.

To answer this, outline your process of assessing the order list, identifying the most time-sensitive items, and ensuring accuracy, showcasing your organizational and time management skills essential for this position.

Detail your approach to double-checking orders, maintaining a systematic workflow, and utilizing checklists or software tools, if applicable. Emphasize the importance of accuracy in ensuring customer satisfaction.

Share a specific example, highlighting your empathy, communication skills, and ability to find solutions. Show that you can remain calm under pressure and can effectively promote customer loyalty.

Talk about logistics management and your focus on timely communication with customers regarding their deliveries. Stress the importance of maintaining a friendly demeanor and ensuring the orders are complete and accurate.

Elaborate on your passion for providing excellent customer service, your enjoyment of being part of a team, and your desire to contribute to the local community with quality products, which aligns with the values of Intermarché de Castanet-Tolosan.

Discuss your techniques for staying organized, like prioritizing tasks, using tools for efficiency, and maintaining a cool head during hectic times. This shows your ability to adapt to the dynamic environment of the role.

Demonstrate your knowledge of the company, focusing on its commitment to quality products and customer satisfaction. Discuss how this aligns with your personal values and customer service philosophy.