Sales Development Representative - NYC

The Sales Development Representative at Hatch plays a vital role in identifying and securing productive conversations with business owners and marketing executives. You’ll engage customers through various outbound tactics while utilizing innovative sales technology, and be involved in establishing best practices within the SDR team. Additionally, this role encourages collaboration with the sales team to not only meet quotas but also support your teammates in achieving collective success, making it an exciting and rewarding position.

To qualify for the Sales Development Representative role at Hatch, candidates should have a history of personal and professional excellence, ideally as an SDR in a SaaS company. A customer-first sales approach and a life-long learner mindset are essential. Candidates who thrive in fast-paced startup environments and exhibit characteristics such as persistence and ambition are highly desirable. Additionally, experience working with services businesses will be considered a significant plus.

At Hatch, the Sales Development Representative position offers abundant opportunities for career growth. You’ll not only engage with diverse clients but also learn from experienced sales leaders and contribute to the evolving strategies within the revenue team. The company encourages ambition and is committed to providing pathways for team members to learn and advance in their careers, whether within the sales department or in other areas of the organization.

As a Sales Development Representative at Hatch, you will utilize some of the latest and greatest sales technologies designed to streamline your outreach processes. This includes customer relationship management (CRM) tools, automated engagement platforms, and analytics software that help identify valuable prospects and track your performance. Staying updated with these technologies is vital to effectively manage customer relationships and enhance your productivity.

The work environment at Hatch is dynamic and energetic, set in the heart of New York City. As a Sales Development Representative, you will be surrounded by a team that values collaboration, creativity, and results. Since this role is in-person at our NYC headquarters, you’ll experience a supportive atmosphere where ambition and curiosity are celebrated, making it an ideal place for those looking to thrive in a fast-paced startup.

When answering this question, provide specific examples of your previous sales roles, highlighting any success you've had in the SaaS industry. Mention the types of clients you've worked with, the sales strategies you employed, and how you exceeded your sales targets. Demonstrating a strong understanding of sales cycles and customer nuances in this market will be beneficial.

Discuss the strategies you would use for prospecting, such as identifying target demographics, utilizing social media for lead generation, and leveraging personal connections. Emphasize your ability to adapt and tailor your approach based on the unique challenges of the competitive landscape, showcasing your research and creativity.

Explain your methodology for prioritizing leads, whether it’s based on their engagement level, potential value, or timeliness of the outreach. Mention any CRM tools you use to manage your pipeline, and stress the importance of keeping organized records and following up with leads efficiently to maximize conversion rates.

Customer feedback is essential in refining your sales approach. Explain how you actively seek out client feedback and use it to tailor your pitch or improve the product experience for future buyers. Discuss how this practice not only builds trust but also enhances your understanding of customer needs.

Discuss the importance of resilience in sales and how you view rejection as a learning opportunity. Share methods you use to stay motivated after a setback, whether it’s analyzing what went wrong or focusing on the positive engagements you’ve had. This shows your capability to maintain a growth mindset.

Use this opportunity to showcase your problem-solving abilities and persuasion skills. Provide a specific instance where you faced initial rejection but managed to rebuild the relationship, address concerns, and ultimately close the deal. This will emphasize your tenacity and strategic thinking.

Talk about the traits you think contribute to success in this role, such as being motivated, curious, and adaptable. Explain how these characteristics help in building relationships and thriving during challenging times, aligning your answer with what you know about Hatch's values and the team culture.

Mention the resources you utilize to stay informed, like industry blogs, online courses, webinars, and networking with other sales professionals. Discuss how you apply this new knowledge to improve your sales tactics and your personal development, showing your commitment to growth.

Identify a specific challenge, such as the saturation of the market or changes in buyer behavior due to technology, and explain how it impacts a Sales Development Representative's effectiveness. Provide insights on how you believe professionals can adapt to overcome these challenges, demonstrating your industry awareness.

Share what aspects of the role excite you, focusing on the fast-paced environment, the innovative technology, the opportunity to grow professionally, and the chance to make a tangible impact on client businesses. This shows that you are genuinely interested in Hatch and the contributions you can make to the team.