Make Ready

As a Make Ready Tech at Highmark Residential, your responsibilities include performing key maintenance tasks in vacant apartments to ensure they are ready for new residents. This involves carpentry, appliance repairs, plumbing, painting, and maintaining safety standards. You will also handle service requests efficiently and help ensure that all units are market-ready, reflecting the high standards that Highmark is known for.

To qualify for the Make Ready Tech position at Highmark Residential in Houston, you should have a solid understanding of general maintenance tasks including painting and grounds care. A valid driver's license, reliable transportation, and a dependable, self-starting attitude are essential. Candidates should be willing to work a flexible schedule and be on-call when necessary, showcasing your reliability and teamwork spirit.

Highmark Residential offers an impressive benefits package for Make Ready Techs, which includes competitive pay, monthly bonuses, a 30% associate rent discount, and comprehensive medical, dental, and vision coverage after just 30 days of full-time employment. Other benefits include life insurance, short-term and long-term disability coverage, flexible spending accounts, a 401(k) plan with a 4% company match, and generous paid time off including holidays and parental leave.

At Highmark Residential, we believe in the professional growth of our employees, especially for Make Ready Techs. We offer continuous professional development opportunities and regular career progression sessions to help you achieve your career goals. Additionally, Highmark provides professional certification and tuition reimbursement, empowering you to enhance your skills and advance your career within the company.

The work environment for Make Ready Techs at Highmark Residential is dynamic and collaborative. You'll find yourself regularly interacting with team members and contributing to a positive atmosphere. Highmark fosters a culture of empowerment, challenge, and support, ensuring that every team member feels valued and motivated to succeed.

To prepare for this question, share specific examples of past maintenance tasks you've performed, like plumbing or painting. Highlight your problem-solving skills and how you've managed multiple requests in a time-sensitive environment, showcasing your ability to prioritize and deliver results.

When answering, emphasize the importance of adhering to safety protocols. Discuss any safety training you've completed and showcase examples of how you've implemented safety measures in your previous roles to ensure a safe working environment.

Talk about your approach to time management by discussing the tools or methods you use to prioritize tasks. Mention instances where you successfully handled multiple responsibilities simultaneously and how you maintained productivity throughout.

In your response, explain your process for addressing overdue requests. Discuss how you would communicate with your team and management, possibly reshuffling priorities to ensure that all requests are completed promptly, while keeping residents informed.

This is an opportunity to express your passion for maintenance work. Highlight what you find rewarding in repairing and improving living spaces, how you enjoy challenges, and the satisfaction from seeing the results of your efforts.

Prepare a specific example to demonstrate your problem-solving skills. Explain the situation, the steps you took to address the issue, and the eventual positive outcome. This showcases your ability to handle challenges effectively.

Discuss various tools such as drills, saws, wrenches, and any specialized maintenance equipment that is relevant to the position. Highlight how you've used these tools safely and efficiently in your previous experiences.

Explain how you value teamwork and communication when collaborating with other team members. Talk about instances where you've contributed positively to team dynamics and how you handle conflicts or challenges within a team.

To answer this effectively, express your willingness to work flexible hours and take on the responsibilities of being on-call. Share any past experiences where flexibility was required and how you managed your work-life balance.

This question is an opportunity to align your career aspirations with Highmark Residential's values. Discuss your ambition to grow within the company or the facilities management sector and how you plan to achieve those goals, focusing on developing your skills through training and certifications.