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Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?


Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

 

>>>>> Hope Services has been awarded 2022 Top Workplaces by San Francisco Chronicle, 2022 Top-rated Nonprofit by Great Nonprofits, and Received a Gold Seal of Transparency from Guidestar and a perfect 100/100 rating in three different categories: financial health, leadership and adaptability, and culture and community from Charity Navigator <<<<<

 


*Pay Rate: $17.95



Purpose:

To represent Hope Services at our retail thrift store and provide exceptional customer service. A Cashier will be responsible for (but is not limited to) assisting customers, handling merchandise, counting cash, ensuring safety in the store, keeping the area neat and tidy.

 

Principle Responsibilities:

The following responsibilities represent the essential functions of the position.  An employee in this classification is responsible for carrying out the following functions:


1)      Greets customers in a courteous manner

2)      Maintains positive customer and employee relations.

3)      Performs cash register operation and follows opening/closing procedures.

4)      Assists with picking/straightening up or arranging merchandise to ensure neat, clean and safe working environment.

5)      Assists with inventory, display, merchandising and placement of stock on sales floor and mark-downs.

6)      Maintains acceptable attendance, personal hygiene, and dress code standards.

7)      May perform other duties as assigned.

 

Minimum Qualifications:

High School Diploma or Equivalent.

Experience in fast-paced retail environment.

 

Reports To:   Store Manager

 

Supervisory Responsibility:  None

 

Required Knowledge, Skills and Abilities:

1)      Ability to provide great customer service.

2)      Ability to make quick decisions independently.

3)      Ability to read, write and speak English (preferred) and have a basic math aptitude.

4)      Ability to follow written or verbal instructions.

5)      Ability to develop and maintain effective working relationships with supervisors, co-workers and customers.

6)      Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

 

Environmental Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an enclosed storeroom floor. Fast work pace with constant standing and walking,

the job involves light physical work demands requiring frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed. 


Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??


Visit www.hopeservices.org to find out more about us and the people we serve.


Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

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CEO of Hope Services
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Charles Huggins
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Average salary estimate

$37476 / YEARLY (est.)
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$37476K
$37476K

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What You Should Know About Cashier, Hope Services

Are you passionate about helping others and looking for a rewarding role? Join Hope Services as a Cashier in San Jose, CA! As the leading provider of services to individuals with developmental disabilities and mental health needs in Silicon Valley, we take pride in creating an inclusive and supportive environment. In this position, you'll be the friendly face of our retail thrift store, delivering exceptional customer service. Your responsibilities will include greeting customers warmly, maintaining a tidy store, operating the cash register, and assisting with inventory and merchandise display. You’ll work closely with a diverse team and contribute to our mission of empowering others. We are dedicated to maintaining a workplace that values diversity, equity, and inclusion at all levels, reflected in our recognition as one of the 2022 Top Workplaces by the San Francisco Chronicle. With a starting pay rate of $17.95, you'll also benefit from engaging team dynamics and many opportunities for personal and professional growth. If you have a high school diploma or equivalent and some experience in a fast-paced retail environment, we want to hear from you! Come be part of a team that takes pride in its work and influences the lives of those we serve. Apply today and help us inspire and be inspired!

Frequently Asked Questions (FAQs) for Cashier Role at Hope Services
What are the responsibilities of a Cashier at Hope Services?

At Hope Services, a Cashier is responsible for greeting customers courteously, maintaining positive relationships, and efficiently operating the cash register. You will also assist in inventory management, arrange merchandise on the sales floor, and uphold a clean, safe environment for both customers and employees.

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What qualifications are needed to become a Cashier at Hope Services?

To qualify for the Cashier position at Hope Services, candidates should hold a high school diploma or equivalent. Experience in a fast-paced retail environment is preferred, along with strong customer service skills, basic math aptitude, and the ability to follow verbal instructions.

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What should I expect from the work environment as a Cashier at Hope Services?

As a Cashier at Hope Services, expect a fast-paced work environment that requires constant standing and walking. Light physical work is involved, so you should be ready to lift and carry objects weighing up to 10 lbs, with support from co-workers when necessary. Safety procedures must always be followed.

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What is the importance of customer service in the Cashier role at Hope Services?

Customer service is vital for a Cashier at Hope Services, as you are the first point of contact for customers. Delivering friendly, efficient service enhances customer experiences and supports our mission of making a positive impact in the community. Good customer relations help create a welcoming store atmosphere.

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How does Hope Services support diversity and inclusion in the workplace?

Hope Services is committed to fostering an inclusive workplace, celebrating the diversity of our employees. We prioritize creating a welcoming environment where everyone, regardless of race, nationality, or background, can thrive. This commitment to diversity enhances our team and the service we provide to the community.

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Common Interview Questions for Cashier
Can you describe your previous experience in retail?

When answering this question, focus on specific roles where you provided customer service, handled transactions, or managed inventory. Highlight measurable achievements, such as increased customer satisfaction scores or successful sales promotions, to demonstrate your effectiveness in a retail setting.

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How would you handle a difficult customer?

It’s important to remain calm and empathetic when dealing with difficult customers. Explain your approach to listening to their concerns, validating their feelings, and providing solutions, showcasing your commitment to customer service and conflict resolution.

Join Rise to see the full answer
What do you believe is the key to excellent customer service?

Excellent customer service is about creating positive interactions and meeting customer needs. Emphasize active listening, effective communication, and a friendly demeanor, illustrating your dedication to enhancing the customer experience at Hope Services.

Join Rise to see the full answer
What do you know about Hope Services?

Researching Hope Services ahead of time is crucial. Discuss its mission, community impact, and its accolades, such as being recognized as a top workplace. Show your enthusiasm for being a part of an organization that values diversity and inclusion while helping others.

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How would you prioritize tasks in a busy retail environment?

Discuss your strategies for effective time management, such as identifying urgent tasks and delegating where necessary. Explain how you would ensure that customer needs are met while also maintaining store organization, demonstrating your ability to juggle multiple responsibilities.

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Can you give an example of how you worked as part of a team?

Provide a specific example showcasing your collaboration skills. Discuss how your contributions benefited the team, emphasizing communication, shared goals, and mutual support in achieving success, aligning with the values upheld at Hope Services.

Join Rise to see the full answer
How do you handle mistakes made while operating the cash register?

Talk about the importance of owning up to mistakes, learning from them, and taking corrective action swiftly. Discuss strategies you would use to minimize future errors and reassure customers, reflecting accountability and a commitment to excellent service.

Join Rise to see the full answer
What motivates you to work in retail?

Reflect on your passion for helping others and the joy of creating positive customer experiences. Share how working at Hope Services aligns with your personal values and professional goals, emphasizing the meaningful impact of the work.

Join Rise to see the full answer
What are your strategies for maintaining a clean and organized workspace?

Describe your habits and approaches for cleanliness and organization, highlighting your systematic methods for keeping areas tidy. Demonstrate your understanding of why it’s critical for safety and customer perception, especially in a retail environment like Hope Services.

Join Rise to see the full answer
Why do you want to work at Hope Services?

Express your admiration for Hope Services’ commitment to community service, diversity, and inclusion. Reinforce the alignment of your values with the mission of empowering individuals and your enthusiasm for contributing to a team that makes a real difference.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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