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Client Service Associate, Commercial Lines

IGNITE YOUR PASSION * IMPACT WHAT MATTERS 

 WHO WE ARE.

Breaking Boundaries for 25 years - and counting.

The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB offices across North America and ranked 5th among the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.

We have the competitive, exciting, and friendly work environment you are seeking.  We strategically position our employees for longevity and success by investing in their future and providing continuous opportunities for growth and development. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.  We welcome ALL candidates and are proud of our wonderfully diverse employee population. 

We are proud to be designated “2024 Best Places to Work in Los Angeles" by the Los Angeles Business Journal!

Here's What Our Employees Are Saying:

 “HUB LAOC is a place where I have every opportunity to share my voice and be part of the diverse culture in our organization. I feel very confident as my authentic self and know I have a place at HUB where my ideas and contributions are welcomed, valued, and respected.”  Glenn - VP, Constituent Experience

 “In my short time here at HUB, I have already had the privilege of working with some of the most outstanding coworkers! At HUB, no matter what your job title is every single person from the top down makes you feel like you have a voice and wants you to know that you are playing a crucial role in this company’s future. I love that HUB places so much value on building relationships with those you work with and recognizes the importance of communication and camaraderie in the workplace. I look forward to having many more years of being a part of the HUB family!” Clara – Client Service Associate

 WE’LL TAKE CARE OF YOU.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help you reach your health, retirement, and professional goals.  Our suite of benefits includes PPOs, HMO, HSA, FSA, vision coverage, dental coverage, pet insurance, paid time off, a generous 401k plan and more!

THE OPPORTUNITY:   

Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative insurance solutions.

  • Assists the Account Manager and Account Executive with the entire account service process

  • Assists with marketing to carriers

  • Supports the preparation of quotes and proposals

  • Processes endorsements/certificates/MVRs/Loss Runs/ID cards

  • Binds policies

  • Assists with audits, as necessary

  • Coordinates premium financing, as necessary

WHAT YOU BRING TO THE TABLE.

  • 3 years of related commercial insurance experience within a brokerage environment

  • HS diploma or GED

  • Holds an insurance license in good standing

  • Effectively interacts with all levels within the organization

  • Computer proficient with MSOS, Outlook, agency management systems (Epic preferred)

  • Required “soft skills”: efficient time management, organization, customer service, high initiative, team-oriented and high attention to detail

 *This role can be hybrid (Newport Beach or Long Beach)  

*The expected hourly rate range for this position is $31.25 to $33.65 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.

We want to meet you!  Apply today and start your journey to a better tomorrow.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Average salary estimate

$67500 / YEARLY (est.)
min
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$65000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Service Associate, Commercial Lines, HUB International

Are you interested in making a meaningful impact while enjoying a rewarding career? At HUB International, we are currently looking for a passionate Client Service Associate for our Commercial Lines team located in beautiful Newport Beach, CA. With over 25 years of experience, HUB is a recognized leader among the world's largest insurance brokers, and our dedicated team is committed to advocating for our clients and providing tailored insurance solutions that help protect what matters most to them. As a Client Service Associate, you will play an essential role in day-to-day account management and claims handling, collaborating closely with Account Managers and Executives to ensure a seamless experience for our clients. You'll dive into processing endorsements, binding policies, and preparing quotes, while also utilizing a robust resource network to support our clients’ diverse needs. Our culture is built on inclusivity, collaboration, and respect, making HUB International a fantastic place to grow your career. Employees rave about the supportive environment and professional development opportunities that fuel both personal and career growth. Plus, we care for our people by offering competitive salaries, bonuses, health benefits, and a generous 401k plan, all aimed at securing your future. If you have a few years of commercial insurance experience, a strong attention to detail, and a desire to be part of a dynamic team that values collaboration and personal initiative, we want to hear from you. Join us and take the first step toward an amazing future.

Frequently Asked Questions (FAQs) for Client Service Associate, Commercial Lines Role at HUB International
What are the main responsibilities of the Client Service Associate position at HUB International?

As a Client Service Associate at HUB International, your main responsibilities will include assisting Account Managers and Executives with the entire service process for client accounts. You'll handle tasks such as processing endorsements, managing claims, binding policies, and preparing quotes, ensuring our clients receive excellent service and support in managing their insurance needs.

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What qualifications do I need to apply for the Client Service Associate role at HUB International?

To be eligible for the Client Service Associate role at HUB International, you should have at least three years of commercial insurance experience in a brokerage environment. Additionally, you will need an insurance license in good standing, a high school diploma or GED, and proficiency in relevant software systems, ideally including Epic.

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Is the Client Service Associate role at HUB International hybrid?

Yes, the Client Service Associate role at HUB International offers a hybrid work arrangement, allowing you to work from Newport Beach or Long Beach, depending on your preference and needs.

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What is the expected salary range for the Client Service Associate position at HUB International?

The expected hourly rate for the Client Service Associate position at HUB International is between $31.25 and $33.65. This rate may vary based on your skills, experience, and geographic location, as well as the specific responsibilities of the role.

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What benefits does HUB International offer to its Client Service Associates?

HUB International provides a comprehensive benefits package for its Client Service Associates. Benefits may include health, dental, and vision insurance, as well as life and disability insurance, flexible spending accounts (FSA), health savings accounts (HSA), paid time off, and a robust 401(k) plan along with bonus potential in some roles.

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Common Interview Questions for Client Service Associate, Commercial Lines
Can you describe your experience with account management in insurance?

When answering this question, provide specific examples from your past roles where you’ve successfully managed accounts. Discuss the types of accounts you've handled and the outcomes of your efforts, emphasizing your customer service skills and ability to advocate effectively for clients.

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How do you prioritize your tasks when managing multiple client accounts?

To tackle this question, you can share your approach to time management, perhaps discussing tools or methods you use to stay organized. Highlight your ability to assess urgency, delegate tasks if necessary, and communicate effectively with your team and clients to ensure deadlines are met.

Join Rise to see the full answer
What role does communication play in client service for the insurance industry?

In your response, stress the importance of clear and proactive communication in fostering trust and ensuring client satisfaction. Give examples of how you effectively communicate complex information, updates, and any necessary changes to clients in a way that builds confidence and clarity.

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What challenges have you faced in the insurance industry, and how did you overcome them?

Discuss specific challenges you've encountered in client service or account management. Focus on your problem-solving skills and perhaps describe a situation where you navigated a particularly difficult scenario, highlighting the steps you took and the positive results achieved.

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Why do you want to work for HUB International as a Client Service Associate?

This is your chance to express genuine interest in HUB International. Mention the company's reputation, their commitment to employee development, and a few specific elements of their culture or values that resonate with you.

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Describe your experience with claims management.

Provide an overview of your background in handling claims, including any specific technologies you've used or processes you've facilitated. Be sure to focus on the importance of accuracy and timeliness in claims processing, which can significantly impact client satisfaction.

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How would you handle a dissatisfied client?

When answering this, emphasize your empathetic listening skills and ability to stay calm under pressure. Discuss your strategy for understanding the client's issues and how you would work to resolve their concerns effectively to restore their trust.

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What software or tools are you proficient in for client service?

Be sure to highlight any specific software you've used (e.g., agency management systems like Epic, MS Office Suite). Share how you've leveraged technology to improve efficiency and provide better service, giving clear examples of your proficiency.

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What does excellent customer service mean to you?

In your response, outline the traits that define excellent customer service in your view—such as responsiveness, personalization, and proactive communication. Use real-life examples where you exhibited these qualities to deliver outstanding service.

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What is your understanding of the insurance market today?

Open with a broad view of the current insurance landscape. Comment on trends or challenges you're aware of and discuss how those might affect HUB International and its clients. This demonstrates your industry knowledge and your desire to stay informed.

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Inclusive & Diverse
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To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

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DATE POSTED
March 30, 2025

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