Front End Clerk - job 3 of 5

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Front End Clerk

Department: General

FLSA: Non-Exempt

General Function: 

Provides prompt and friendly service to customers. Operates and monitors self-checkout registers and service counter with the duties which correspond. Operates cash register to complete customer transactions and bag customer’s items. Stocks, replenishes and faces product as needed throughout the store.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: Store Manager, Center Store Manager, and Fresh Foods Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner in all areas of the store.
• Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assisting customers with their orders at the self-checkout lanes.
• Processes refunds for customers and department approved refunds.
• Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Sells and redeems lottery.
• Processes rental transactions for Rug Doctors.
• Answers customer questions and concerns and follows-up with appropriate personnel.
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
• Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps. Required to know value, look-up numbers, department numbers, and features of items for which money is received.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room.
• Reviews weekly store ad to note price changes and sale items.
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
• May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Secondary Duties and Responsibilities:

• Assists store management as required (i.e., store displays, decorations for special promotion/events).
• Knows code dates on perishable items and can explain to customers.
• Cleans but not limited to registers, restrooms, breakroom; backroom, sweeps and mops the floor, and tends to supply needs.
• Performs other job related duties, assists in other areas of the store and works on special projects as needed.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education and Experience:

Less than High School or equivalent experience. 

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to
  perform the following physical activities: Climbing, balancing, stooping, kneeling,  reaching, standing, walking, pulling, lifting,  grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is frequently exposed to temperature extremes and possible dampness.  There
are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents.  This is a fast paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, and fax.

Contacts:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

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