Inside Sales Associate

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ®, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ® for financial health and protection; Credit & Debt®, a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits.  As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment.  

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

The Inside Sales Associate is responsible for engaging with prospective channel partners (Marketing Entities) through outbound calls, social media, and email as necessary. They are responsible for building partner relationships, educating partners on product, service, and value proposition.  They will become an extension of the marketing entity’s business development process as an affiliate partner. They will work closely with the account management and partner support team to ensure that new and existing marketing entities are “farmed” appropriately to maximize the relationship and drive revenue. Key job functions include:
 

• Make 80 to 100 outbound calls per day to prospective marketing entities
• Schedule demo meetings with prospective marketing entities
• Provide product and system demos to prospective marketing entities
• Assist marketing entities through the partner activation process
• Report pipeline status of prospective and new marketing entities to managers
• Operate efficiently through company CRM
• Research on occasion for potential new marketing entities that had not been previously provided as leads from management and sales operations.
• Become expert in IDIQ products/benefits and functionality
• Performs other job-related duties and responsibilities as may be assigned from time to time.

• Minimum of one year of inside sales call center experience
• Prior experience or exposure to credit reporting/identity theft in some related industry preferred but not required.
• Experience in financial services industry (i.e. Mortgage/Real Estate, Insurance, Financial Planning, Banking, Employee Benefits, Tax Advising)
• Proficiency in or ability to learn Microsoft Office programs (e.g., Excel, Word, Outlook, PowerPoint, etc.)                      

Preferred Skill & Experience: 

• Strong telephonic and electronic communication skills and etiquette.
• Familiarity with CRM systems and practices.
• Willingness to learn, respond to coaching, and adapt to sales process
• Strong customer-focused mindset
• Established track record of reliability and good attendance.
• Ability to envision and communicate the big picture in an inspiring way.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders
• Collaborative with the ability to structure mutually beneficial partnerships.
• Ability to be discrete and maintain confidential information
• Ability to multitask with a high volume of tasks
• Flexibility to handle rapid and frequent change and interest in taking on new tasks.
• Thrive in a fast-paced environment and possess a high level of intellectual curiosity.
• Acts without being told what to do. Brings new ideas to the company.
• Exhibits passion and excitement over work. Has a can-do attitude.

Position Details:This is a full-time hourly position (40 hours/week). 

Pay: $23.00 for English-only speaking candidates. $23.50 for English/Spanish speaking candidates. This position is commission eligible.

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% of base benefits for employees and 50% for dependents (Medical, Dental, Vision). Other benefits offered include life insurance, short-term disability, long-term disability, 11 paid holidays, paid time off, paid sick time and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.

AAP/EEO Statement:   Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants.  The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS,  medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory:  No supervisory responsibilities. 

Business Office Environment:  This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment.  Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.

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