Account Executive

As an Account Executive at Infinity, your primary responsibilities will include making outbound sales calls, identifying and upselling customer coverages, accurately disclosing information about our warranty products, and providing excellent customer service. You'll also need to maintain a good understanding of our offerings to meet and exceed program KPIs while ensuring a positive customer experience throughout.

To apply for the Account Executive position at Infinity, you should ideally have at least one year of contact center experience and two or more years in sales. Strong communication skills, a passion for customer excellence, and the ability to utilize multiple technology systems effectively are also important for succeeding in this role.

Infinity truly invests in the growth of our team members. As an Account Executive, you will have access to our award-winning training program from day one, along with regular professional development and career pathing opportunities. We believe in promoting from within, so your long-term success is our priority.

At Infinity, you can expect a vibrant and engaging work environment. Our casual dress code, fun break room activities, and team-building events foster strong connections among employees. We emphasize collaboration and creating a supportive atmosphere where everyone can perform at their best.

As an Account Executive at Infinity, you will enjoy competitive pay, bonuses, generous paid time off, a robust 401(k) plan with matching contributions, and full health benefits through Blue Cross Blue Shield. These benefits are just part of what makes Infinity a great place to work.

When answering this question, focus on how the drive to achieve targets and deliver exceptional customer service motivates you. Share specific examples of past successes and tie them to Infinity’s values of Energy, Excellence, and Execution. Show enthusiasm for helping customers and making an impact.

For this question, emphasize your ability to listen actively and understand the customer’s concerns. Discuss strategies that have worked for you, such as validating their feelings while providing clear, educational responses to their objections, ultimately steering them towards the benefits of the product.

Reflect on any experience you have that involves making outbound sales calls. Discuss the techniques you’ve used to engage potential clients and how you’ve tailored your approach to different customers. Provide examples of successful outcomes to showcase your skills.

When answering, emphasize the importance of trust, consistent communication, and understanding customer needs. Provide examples of how you've built relationships in previous roles, highlighting your commitment to customer satisfaction while using Infinity’s approach as a model.

In your response, explain your approach to task management and prioritization. Mention any tools or techniques you use to stay organized, as well as the importance of time management in achieving your sales goals while providing a great customer experience.

Discuss your communication style honestly, reflecting on clarity, active listening, and adaptability. Give examples of how you've tailored your communication to resonate with different audiences in past roles, aligning this with Infinity’s value of providing excellent customer service.

For this question, prepare an example of a challenging sale, detailing the objections you faced and how you overcame them. Focus on the strategies you employed and how they led to a successful conclusion, demonstrating your capability as an Account Executive at Infinity.

Here, convey your resilience and motivation strategies. You can discuss setting small, achievable goals, celebrating successes, or staying connected with your team. Show how maintaining a positive attitude helps you bounce back and keep striving for success.

Make this answer personal by mentioning what resonates with you about Infinity’s culture, values, and growth opportunities. Talk about the alignment of your personal goals with the company’s commitment to employee development and superior customer experiences.

Acknowledge possible challenges, such as a competitive sales environment or the need for quick adaptations. Ensure to also express your excitement about tackling those challenges, showing your eagerness to learn and grow within Infinity's supportive framework.