Crew Dispatcher

As a Crew Dispatcher at Ingram Barge Company, your primary responsibilities will include scheduling and preparing crew changes for vessels, arranging travel for marine associates, ensuring vessels are adequately staffed based on skills and experience, and processing payroll efficiently. You'll also support the Operations team, create reports, and handle special projects as necessary.

To apply for the Crew Dispatcher position at Ingram Barge Company, candidates should ideally have knowledge of the river industry, excellent communication skills, and proficiency in Microsoft Office applications. Being organized and detail-oriented is necessary, along with the ability to manage multiple tasks and work collaboratively within a team-oriented environment.

The work environment for a Crew Dispatcher at Ingram Barge Company is team-driven and fast-paced. You'll be collaborating closely with various departments, which fosters a culture of information sharing and support. This collaborative approach allows individuals to thrive together as they tackle challenges in real-time.

Absolutely! The Crew Dispatcher position at Ingram Barge Company not only offers immediate responsibilities but also serves as a foundation for long-term career success. Many individuals who start in this role transition into more senior positions within the Crew Dispatch division or other areas of the company through internal training and development opportunities.

Ingram Barge Company offers a competitive compensation package that includes comprehensive medical and dental benefits, a generous paid time off policy, a 401K match starting on your first day, and support for professional growth through tuition reimbursement. Additionally, a casual dress code ensures a comfortable workplace.

In answering this question, highlight your relevant experiences in scheduling processes, emphasizing your organizational skills and ability to manage time-sensitive challenges. Provide examples where you have successfully coordinated staff changes or schedules and how you ensured compliance with staffing needs.

Share your approach to prioritizing tasks, such as assessing urgency and impact. Discuss specific tools or strategies you use to manage your time effectively while juggling multiple assignments, ensuring that critical actions are completed on time.

Discuss your problem-solving skills. Explain how you would assess the situation, communicate with affected parties, and explore alternative arrangements to resolve any conflicts while maintaining operational continuity.

Provide examples of how you actively foster communication in a team setting. Discuss techniques you've used, such as regular updates, utilizing collaborative tools, and encouraging open dialogue to ensure that everyone is on the same page regarding tasks and responsibilities.

Outline your attention to detail and organizational strategies for managing payroll. Share how you verify information, maintain records, and follow procedures to ensure accuracy and compliance in payroll processing.

Narrate a specific instance when you successfully handled pressure, focusing on your ability to remain calm, think critically, and make decisions effectively. This demonstrates your resilience and readiness for a fast-paced environment.

Reflect on your knowledge and understanding of the river industry, sharing any relevant experiences or insights. If you're less familiar, express your willingness to learn and adapt to industry-specific practices.

List the software and tools you've used that are applicable to a Crew Dispatcher position, especially those related to scheduling, payroll processing, or project management. Discuss how your familiarity with these tools could enhance your effectiveness in the role.

Discuss your approach to providing high-touch customer service, illustrating how you manage challenges by actively listening, understanding the customer’s needs, and collaborating with your team to find effective solutions.

Share your passion for dispatching and structuring team operations. Talk about what drives you to succeed in this field, perhaps focusing on the satisfaction of ensuring smooth operations or supporting a cohesive team environment.