Program Specialist

As a Program Specialist at Innovative, you will be primarily focused on managing AWS program and deal-based co-funding processes. This includes ensuring submission accuracy, securing customer approvals, and submitting claims promptly. You will also be responsible for maintaining data integrity within Salesforce.com and the AWS ACE portal, generating detailed reports for leadership, and supporting the sales team with APN opportunities.

To qualify for the Program Specialist role at Innovative, you should have a minimum of 3 years of experience in a technology organization in a support or operational capacity. Strong Microsoft Excel skills are essential, as well as the ability to navigate Salesforce and potentially the AWS APN Portal. While prior experience with AWS programs is desirable, a willingness to learn and strong attention to detail are critical.

Success in the Program Specialist position at Innovative is measured through various metrics including the funding request Service Level Agreement (SLA), opportunity management timeliness, and efficiency in the Marketplace Private Offers (MPPO) flow. Additionally, reporting accuracy and timeliness to leadership are key performance indicators.

The Program Specialist position at Innovative includes a hybrid work model. While you will work on-site Mondays, Tuesdays, and an additional designated day, there may be opportunities for remote work on the other days of the week, fostering a flexible work-life balance.

The salary range for the Program Specialist position at Innovative is between $60,000 and $65,000 annually. This range is a general guideline and may vary based on the candidate's experience, skills, and the responsibilities of the role.

In managing multiple priorities as a Program Specialist, I would first assess the urgency and importance of each task. By setting clear deadlines and employing effective organization techniques, such as creating to-do lists or using project management software, I'd ensure I stay focused. I would also communicate regularly with team members to coordinate efforts effectively.

I have strong experience using Microsoft Excel for data analysis and spreadsheet management. Additionally, I am familiar with Salesforce for customer relationship management, and I understand the importance of tools like the AWS ACE portal for funding management. My proficiency in these tools will enable me to navigate and utilize data effectively in my role.

To ensure accuracy in processing financial information, I prioritize attention to detail. I typically cross-check data entries against original sources, use validation formulas in spreadsheets, and perform regular audits of my work. By maintaining a systematic approach and double-checking my inputs, I can minimize errors and ensure data integrity.

In my previous role, I was tasked with learning a new software platform quickly after a major update. I tackled this by dedicating specific blocks of time for training, leveraging online tutorials, and seeking guidance from colleagues who had more experience. I took structured notes and practiced using the software simultaneously to reinforce my understanding.

While I may not have extensive direct experience with AWS funding processes, I am eager to learn. My past roles involved similar financial processes where attention to timelines and submission protocols was crucial. I am confident that my quick learning ability and financial acumen will allow me to adapt rapidly to the needs of the Program Specialist role at Innovative.

In the Program Specialist role, I would focus on key reporting metrics such as Funding Request SLA compliance, the timely completion of Partner Originated opportunities, and the efficiency of the Marketplace Private Offers workflow. These metrics are vital for tracking performance and ensuring the effectiveness of AWS program management.

If I missed a deadline, I would first assess the cause and communicate the situation to my supervisor or team immediately. I would then create a plan to expedite the completion of the task and take proactive measures to prevent similar situations in the future. Transparency and accountability are essential in maintaining trust within the team.

Data integrity is crucial in the Program Specialist role as it directly impacts the accuracy of reporting and decision-making processes. Maintaining consistent and reliable data ensures that claims are processed accurately and timely and enhances overall program management efficiency. I prioritize maintaining data integrity in every task to support the organization's objectives.

I am excited about the opportunity to work as a Program Specialist at Innovative because I believe in the company's commitment to excellence and innovation. The role's emphasis on organization, detail, and collaboration aligns with my strengths, and I am eager to contribute my skills to support the effective management of AWS funding processes.

During busy periods, I would employ strategies such as prioritizing tasks based on urgency, breaking down larger projects into manageable steps, and utilizing stress-relief techniques like time management tools. Additionally, I find that maintaining open communication with my team about workload helps to create a supportive environment, making it easier to navigate stressful times together.