Job details

Program Director, Account and Wallet - job 18 of 21

Get a free resume review

Essential Functions

Within the Visa Direct Account and Wallet Operations function, the Implementation Management Office are responsible for the resourcing, governance, and processes to manage end-to-end lifecycle of client and network partner onboarding, working in partnership with Commercial, Technical, and Non-Technical functions across Visa. We have a unique opportunity for an experienced Program Director to drive a program of rapid network expansion. This is a critical position to bring together Visa’s talent to collaborate and ensure deliverables are achieved. As Program Director for this opportunity your role will include:

Initiating and setting goals for the overall program according to the strategic objectives in relation to ambitions for network expansion and revenue growth including a full project board and governance structure to ensure visibility is provided at all levels across Visa.

Establish different project workstreams with project management assigned to each from start to completion involving deadlines, milestones, dependencies, and related processes.

Establish and maintain full stakeholder map and communication strategy. This will include stakeholders internally within Visa Direct, but also externally within the wider client and network chain.

Provide leadership and guidance to workstreams, ensuring timely and successful completion of subprojects to meet the wider program objectives.

Determine immediate launch plans and timeframes to ensure we meet go live date on time for each phase across FY25 and FY26.

Devise evaluation strategies to monitor ongoing BAU performance post launch and determine the need for continuous improvements and partner with commercial and network teams on expansion opportunities.

Supervise all program and project managers involved across all workstreams to provide feedback and resolve complex problems prior to launch and then as part of BAU.

Discover ways to enhance efficiency and productivity of procedures and people.

Conduct regular analysis and evaluation of program performance, identifying areas of improvement and implementing necessary changes, following change and risk management principles as required.

Ensure program operations and activities adhere to commercial contract and internal risk compliance policies.

What we expect of you, day to day.

This role will report to the Senor Director, Global Head of Implementation and shall:

Drive the portfolio tracking of implementations, their deliverables and consider the dependencies, to achieve successful launch of new cross border payment corridors in collaboration with the sponsor and wider stakeholder group.

Ensure risks are accounted for and effectively addressed to mitigate or minimize impact.

Ensure all stakeholders are kept up to date on progress, potential risks, and delays, and cross workstream communication remains open and collaborative with dependencies are considered.

Anticipate issues and delays that may occur and put contingency plans in place as appropriate.

Respond to issues, challenges and concerns that arise during the program, challenging, pushing back as required.

Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.

Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations.

Explain complex issues and work with others to reach a consensus to achieve objectives/success criteria.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)

min

max

$100000K

$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Program Director, Account and Wallet, Visa

Join Visa in Miami as a Program Director for Account and Wallet, where you'll lead the charge in expanding our network in the Visa Direct Account and Wallet Operations. In this exciting role, you will steer the implementation management office, bringing together diverse teams across the company to ensure our client and network partner onboarding processes run smoothly. Your strategic vision will guide the program's goals, helping to elevate our network expansion and boost revenue growth. You will establish project workstreams and ensure all stakeholders, both internal and external, are on the same page with your robust communication strategy. As you provide leadership and direction to various project managers, you will play a crucial part in managing timelines, deadlines, and continuous improvement post-launch. This is your opportunity to not only enhance the efficiency of processes but also build valuable relationships with stakeholders at all levels. Working alongside the Senior Director, you'll keep a keen eye on potential risks and challenges, ensuring we meet our goals for fiscal years 2025 and 2026. If you're an experienced program manager looking to make an impactful difference in a dynamic environment, Visa is the perfect place for your skills and ambitions.

Frequently Asked Questions (FAQs) for Program Director, Account and Wallet Role at Visa

What are the key responsibilities of a Program Director at Visa?

As a Program Director at Visa, your key responsibilities include initiating and setting program goals aligned with strategic objectives for network expansion, establishing project workstreams, and managing stakeholder communication. You'll oversee project managers, guide them through complex problem-solving, and conduct program performance evaluations to enhance productivity and compliance.