Job details

IT Field Technician I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

Travel 75% or more of the time to Client sites to execute specific project requests.
Provide excellent customer service and IT support during field visits.
Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
Validate equipment functionality.
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
Document all client issues and escalate to the Project Manager.
Create documentation as needed.

Job Qualification Requirements:

A minimum of 2+ years IT experience in a relevant position.
Knowledge of workstation deployment and PC applications desired.
Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
Experience installing and troubleshooting wireless access points.
Experience and knowledge of conference room solution installation and configuration.
Experience and knowledge of IT infrastructure and server technology.
Experience and knowledge with routers, switches, firewalls, and many other network devices.
Must have excellent troubleshooting and problem-solving skills.
Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
MCSE/MCSA/MCP, A+ and/or Network+ are desirable.
Must possess excellent time management skills.
Ability to work in flexible environment based on customer scheduling requirements.
Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
Able to lift 35 - 50lbs.

Physical Demands May Include:

Lifting or carrying up to 50 lbs
Lift 50 lbs. +
Standing for long periods of time
Time spent in low postures (crouching, stooping, kneeling, bending)
Climbing (ramps, stairs, or ladders)
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Reaching Overhead
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)
Driving
Travel up to 75%

Insurance: Health Insurance, Vision, Dental, and Life Insurance
Leave and Holidays: Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About IT Field Technician I, iT1

If you're ready to embark on an exciting journey in the world of technology, then join iT1 as an IT Field Technician I! Located in Tempe, AZ, iT1 is a renowned technology solution provider that has consistently been recognized as one of the 'Best Places to Work' in Arizona by the Phoenix Business Journal for over a decade. In this role, you’ll be on the road about 75% of the time, visiting client sites to deliver top-notch IT support and solutions. Your mission will involve everything from cutting-edge tech installation to efficient problem-solving, all while ensuring our clients receive stellar customer service. You'll work in a hands-on capacity, where your skills in diagnosing errors, managing equipment installation, and collaborating with our Project Managers and engineers will shine. If you thrive in a fast-paced environment and love the thrill of travel, this position will allow you to experience both! With ample opportunities to build relationships with clients and contribute to exciting projects, the IT Field Technician I role at iT1 could be your next big adventure. So, pack your bags—it's time to explore new places and develop your career with a team that truly values its members!

Frequently Asked Questions (FAQs) for IT Field Technician I Role at iT1

What are the key responsibilities of an IT Field Technician I at iT1?

As an IT Field Technician I at iT1, your responsibilities will involve traveling to client sites approximately 75% of the time. You’ll provide on-site IT support, install equipment with proper cable management, troubleshoot technical issues, and ensure all tasks align with iT1's high standards. Great customer service and communication are crucial, as you will frequently engage with clients to understand their needs and deliver effective solutions.